United States Service Representative
Resume:
Debra Guilfoile
client service representative
Waterbury, Connecticut, United States
**********@*****.***
WORK EXPERIENCE
March 2023-Current
client service representative
Resort Advisory Group
Las Vegas, Nevada, United States
Inbound outbound calls to client & attorneys regarding Timeshare contract. Working with pipeline of more than 500 clients. High call volume, emails, updates, receiving & forwarding documents. General office duties. April 2022-June 2023
Membership Representative
Frontwave Credit Union
Oceanside, California, United States
Call Center member solution representative. Answer incoming, making outgoing calls to members in regard to any and all activity, questions, and problems with credit union products. Online baking assistance and knowledge of how to assist members to use electronic banking.
December 2014-September 2018
RESOLUTION SPECIALIST
PERFORMANT RECOVERY INC
United States
Supports the objective of the team, department and corporation. Focus is to resolve defaulted student loans using Department of Education mandates as well as state, city and federal guideline. Preparation, delivery and review of documents needed to process defaulted student loans into a billing status. April 2014-2014
ON CALL OFFICE SPECIALIST
Kelly Employment
Saint Petersburg, Florida, United States
2014
*Because of my ability to control and coordinate office duty that is assigned to me, I was considered a valued employee in most office situations. My job skill set is up to but not limited to executing incoming and outgoing calls to deliver home- cooked meals for a Government operated program. Completed daily reports to generate program performance. EDUCATION
2005-
Las Vegas Adult School
Las Vegas, Nevada, United States
SKILLS
Loans Mortgage Underwriting SUB-Prime Processor Billing Customer Service Oriented Customer Service Incoming Calls Office Support Association Rules Intranet Retail Marketing Retail Ordering Appraisal Payments Retail Sales Excel Microsoft Powerpoint Powerpoint Microsoft Word MS Word Customer Support/Service Administrative Skills Call Volume LANGUAGES
English - Intermediate
WORK AUTHORIZATION
I am authorized to work in the following countries:
• United States
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