Customer Service Data Entry

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SHEKA BROOKS

Skills

Recruiting and Hiring

Store Merchandising

Pricing Strategies

Staff Supervision

Store Opening and Closing Procedures

Customer Service

Inventory Management

Shift Scheduling

Cash Management

Verbal and Written Communication

Policies and Procedures

Store Opening and Closing

Payroll Management

Team Building and Leadership

Multitasking and Organization

Employee Supervision and Motivation

Sample Preparation and Analysis

Test Reporting

Equipment Calibration

Optical Emission Spectroscopy

Diagnostic Tests

File and RecordKeeping

Report and Technical Writing

Account Management

System Updates

Membership Renewals

Payment Acceptance

Data Entry

Call Documentation

Experience

Store Manager

Dollar General

Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Managed inventory tracking and physical inventory counts to minimize loss. Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties. Generated repeat business by responding to customer concerns with friendly and knowledgeable service.

Oversaw inventory management through cycle counts, audits and shrinkage control. Strengthened work flow productivity by hiring, managing and developing top talent. Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Exceeded team goals and resolved issues by sharing and implementing customer service initiatives. Answered product questions with up-to-date knowledge of sales and promotions. Monitored employee performance and identified performance gaps for corrective action. Updated and maintained store signage and displays. Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.

Established store tactics and strategies to achieve operational performance and sales goals. Showcased and built visually appealing displays and signs to encourage customers to buy specific products.

Enhanced customer satisfaction and store operations through relationship building and daily problem- solving.

Evaluated store performance and incorporated feedback to implement improvement plans. Trained and mentored associates to teach daily tasks and procedures. Oversaw storewide merchandising benchmarks to maintain operational excellence. Service Representative

Labcorp

Resolved customer concerns with friendly and knowledgeable service. 8473 Taylor Road Riverdale, GA 30274 404-***-**** *************@*****.*** 1997

Columbus, GA

Delivered fast, friendly and knowledgeable service for routine questions and service complaints. Upheld strict standards for quality and performance. Met and exceeded productivity targets by handling every interaction with top-notch customer service. Audited customer account information to identify issues and develop solutions. Delivered accurate service information to meet goal-directed development plan. Collected, labeled and stored lab samples according to laboratory specifications. Prepared specimens and forms for transport to outside laboratories. Disposed of laboratory materials and samples using well established guidelines and instructions. Collected clinical and forensic data, contributing to high-quality knowledge database. Performed daily housekeeping tasks driving efficient laboratory operations. Attended lab meetings to participate in research discussions. Used time management and adaptability skills to prioritize and run multiple tests. Prepared lab for daily operations by stocking materials and equipment. Liaised with scientists to test hypotheses and pursue valuable new research. Managed laboratory supplies and equipment, providing maximum output to meet data deadlines. Education and Training

High School Diploma

Carver High School

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