District Manager Operations
Resume:
Antonio Lopez
Glendora, CA *****
***********@*****.***
Work Experience
District Manager
Norms Restaurant-Los Angeles, CA
April 2022 to Present
• Managed 7 units ranging from 2.5M to 8.4m yearly volume.
• Endowed with the hospitality gene and focused on the quality of the guest experience
• A forward thinker that can work independently and resolve issues
• A leader of others that can grow and develop teams and individuals
• Strong acumen for delivering exceptional results without compromising standards
• Ability to budget, forecast, and adjust to meet and exceed financial objectives
• Strong written and communication skills to all levels Culinary Operations Training Director
REEF Technology-Los Angeles, CA
September 2021 to March 2022
• Evaluated the effectiveness of training programs and recommended improvements to upper management.
• Coordinated ongoing technical training and personal development classes for staff members.
• Conducted orientation sessions and organized on-the-job training for new hires.
• Developed surveys to identify training needs based on projected production processes and changes.
• Organized and edited training manuals, multimedia visual aids and other educational materials.
• Delivered a wide variety of courses including topics on communication, team building, employee engagementas well as leadership development courses.
• Selected and assigned instructors to conduct specific training programs.
• Trained staff during demonstrations, meetings, conferences and workshops.
• Applied adult learning and performance expertise to assess behavioral and ability issues impacting work performance.
• Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching and managing to enterprise targets.
• Communicated all learning and performance objectives, schedules and training assessments to upper management.
• Developed departmental systems and procedures that better aligned the work flow process.
• Coordinated ongoing technical training and personal development classes for staff members.
• Conducted orientation sessions and organized on-the-job training for new hires.
• Developed surveys to identify training needs based on projected production processes and changes.
• Organized and edited training manuals, multimedia visual aids and other educational materials.
• Selected and assigned instructors to conduct specific training programs.
• Managed all exempt employee coaching, training and performance improvement actions. Certified Training General Manager
Blaze Pizza-Pasadena, CA
September 2020 to September 2021
• Hired and trained all new staff in restaurant, upper leadership, and franchisees
• Directly supervised store managers.
• Planned, implemented and facilitated activities, events and budgets to ensure that operations were managed appropriately.
• Monitored all training for staff within the company.
• Created training materials and presentations.
• Provided continuing education for current employee Regional Operations Manager
Taco Nazo-El Monte, CA
January 2016 to March 2020
• Effectively managed the overall operations of 6 locations
• Developed and implemented training programs for all titles
• Made recommendations to business partners regarding key areas for improvements.
• Implemented or enhanced process improvement initiatives that provided greater consistency and standardizations across regional operations
• Supported Human Resources with respect to recruitment, training, development, and employee performance.
• Validated and followed-up on day-to-day operations such as equipment maintenance, standard operating procedures, safety, and employee morale.
• Developed and implemented developmental action plan for individual sites to increase productivity, client relationship management and long term partnership District Manager
Rubio's Coastal Grill-Inland Empire, CA
September 2011 to March 2016
• Oversaw and controlled all expenses including payroll throughout each location specific to the region.
• Provided a monthly report on the physical condition and cleanliness of the building and constructed a course of action for the manager and team to achieve improvement results by.
• Assured that all schedules met the guidelines needed to maximize efficiency and achieve labor goals
• Contributed to repeat and referral business by using strong customer service and problem solving skills.
• Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
• Coordinated meetings with other department managers and served as main liaison between operations and training
District Manager
Dennys-Inland Empire, CA
September 2004 to August 2011
• Climbed up the corporate ladder from dishwasher to management
• Oversee and manage all the instructor-led, web-based e-learning, and on-the-job training curriculums and activities including needs analysis, job analysis, course development, assessments, planning, logistics and delivery method for an 80-employee organization.
• Collaborate with managers and employees to reach company goals.
• Management of one trainer in the department.
• Reduced member complaints related to employee product, policy, and procedure knowledge from 75% to 0% by creating and implementing unique training, assessment, and coaching techniques.
• Designed the Performance Management and Individual Development Plan process and related training ensuring goal development and attainment in each department as well as individual career planning.
• Performance consulting with business partners at all levels to conduct needs analysis in order to identify, prioritize, and align employee training and development needs with mission objectives and department goals.
• Consulted and coached managers and team leaders to improve productivity and reduce turnover by focusing on teamwork, continual process improvement, motivation, employee development, talent planning, leadership models, and rewards and recognition in order to meet their annual goals. Education
Bachelor's degree in Organizational Leadership and Project Management Arizona State University-Tempe - Arizona
April 2019 to December 2021
Skills
• Culinary experience
• Food safety
• Profit & loss
• Kitchen management
• POS
• Project management
• Budgeting
• Quality assurance
• Procurement
• Catering
• Strategic planning
• Pricing
• Forecasting
• Operations management
• Cooking
• Labor cost analysis
• Marketing
• Restaurant management
• Food preparation
• Management
• Kitchen experience
• Logistics
• Business development
• Program development
Languages
• Spanish - Fluent
• English - Fluent
• French - Intermediate
Certifications and Licenses
Food Handler Certification
Assessments
Supervisory skills: Motivating & assessing employees — Proficient July 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Food service: Customer situations — Proficient
December 2022
Identifying and addressing customer needs in a food service setting Full results: Proficient
Sales skills — Proficient
August 2020
Influencing and negotiating with customers
Full results: Proficient
Management & leadership skills: Impact & influence — Proficient September 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Food safety — Proficient
August 2021
Knowledge of proper food and equipment handling safety measures Full results: Proficient
Management & leadership skills: Planning & execution — Proficient September 2022
Planning and managing resources to accomplish organizational goals Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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