Customer Service Data Analysis

Summary

Detailed-oriented with excellent problem-solving skills. Ability to work in a team environment in accordance with deadlines and process oriented. Strong Computer skills; Self-motivated, Organized, Problem solving. Brilliant and enthusiastic in interpersonal relationships (customer). Evidence-based and professional data analysis software such as SQL and SAP in decision making process. A proficient critical thinker and versatile analyst who has a broad understanding of the principles of economics and who can adapt to any position within and outside the economics realm. Efficiency in manipulating large data sets using data analysis tools, working Pivot Table, etc. Making sure projects are completed in a timely manner in accordance with SLA.

Skills

Organized skills

Attention to details

Customer service/sales

Interpersonal skills

CRM software

Proactive

Service quote/invoice

Proficient computer skills (Excel, Outlook, words, Microsoft office, etc.)

Self-starter and independent

Experience

08/2021 - 07/2024

CLIENT SUPPORT SPECIALIST, National Underground Group Pro-Pipe, Phoenix, AZ

Offering internal and external customers first-rate customer service to maximize satisfaction and business success.

Create work order using internal CRM software and service cost through SAP

Handle email and phone inquiries, respond to messages, and manage appointment scheduling.

Working independently to meet deadlines and achieve daily tasks & priorities.

Address customer issues and provide resolutions in a timely & efficient manner.

Supporting day-to-day operations and customer services activities through spreadsheet.

Contribution and involvement in project improvement.

05/2018 - 08/2021

CUSTOMER SERVICE REPRESENTATIVE, Konica Minolta B.S US, Phoenix, AZ.

Answered customer inquiries via phone, email, chat, and access customer account for verification.

Collaborate with the Sales department and branch managers to process customers' orders and services.

Ensuring manufactured supplies are created, shipped, tracked, and received.

Use applicable CRM Software to enter customer service and supply request (printers & copiers devices using SAP).

Resolved problems, improved operations, and provided exceptional service.

Process payment/transaction (PO – RMA – Credit card).

Support creation and Maintenance of standard operations for customer services.

Exceeded goals through effective task prioritization and great work ethic.

Education

Expected in 04/2025

Certificate Of Completion, Data Analytic

Rio Salado College -Tempe, AZ

05/2018

Bachelor of Science, Economics

Arizona State University

YVES DEA

1-520-***-**** • *********@*****.*** • MESA, AZ 85202 •

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