Customer Service Support Specialist
Resume:
JONATHAN CHAPMAN
CUSTOMER SERVICE EXPERT
***.*********@*****.***
Tula, OK
OBJECTIVE
Recognized as a self-motivated and well-organized team player with a history of exceeding goals. Consistently delivering a high level of performance in a fast-paced environment and excelling in all aspects of business needs. I am consistently rewarded for my success. I am your guy to help create a positive, and impactful TEAM SPIRIT for success!
KEY SKILLS —
EXPERIENCE
Microsoft Office
Field Services
Live Chat
Data Collection
Customer Service
Training
Inventory
Cash Handling
Maintenance
E D U C A T I O N —
Alief Hastings High School
H O B B I E S —
Mind and body wellness
Sports
Family time
Cooking
June 2020 - Present
Subject Matter Expert • AT&T
July 2019 – June 2020
Technical Support Specialist • Alert360
May 2007 – June 2019
Team Leader • Technical Assistance Queue • AT&T DirectTV
September 2005 – May 2007
Field Service Technician • Cox Communications
I help teams as well as individual front-line agents reach their goals by exemplifying incredible support for our customers. My high motivation for success was instilled in me early on through both team and individual sports. I'm in sync with my competitive nature to both mentor and foster confidence that has been proven to level up our customer's satisfaction. I am multi-talented and have work in various fields with over 14 years of experience.
A B O U T M E —
Outside of work, I am all about spending time with family. I love hanging out with my wife and kids and it is all about Team Chapman. We enjoy competitive game nights like bowling, basketball, VR games and anything the team loves to do.
COMMUNICATION
I've gained success by being collaborative and working well in groups. I've worked with a variety of people, and I am motivated by diverse creative tasks.
LEADERSHIP
Active listening skills have been enhanced with several role types and positions. Adaptive communication experience has been crucial with alternating communications styles depending on situations. Friendliness and fostering trusting, and honest workplace relationships.
REFERENCES
[Available upon request.]
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