Customer Service Security Officer

After ** years of working for The Walt Disney Company, I am able to prove that I am a Customer Service Expert. I am a natural leader having developed and led training programs in multiple departments. Making Colorado Springs my home, I am able to help your business grow with excellent customer service.

I can help you be your best.

Work Experience

El Paso County Motor Vehicle Operations

DMV-Colorado Springs, CO

April 2024 to October 2024

Titling and registration for customers in El Paso County.

Upscale Security Officer

Allied Universal Security Services-Colorado Springs, CO

January 2016 to April 2024

I worked worked Allied Universal Security Services after they took over G4S Security Services. I started with G4S in 2016, and then came back in 2020.

Licensed Security Officer

CPR Traineed

Report writing

Attention to details

Always communicating with the Public

Customer Service Specialist

FastSigns Inc.-Colorado Springs, CO

February 2016 to November 2017

Answered incoming phone calls and greeted incoming customers; assisting them with the beginning steps of creating signs for their needs.

Hostess/Trainer/Lead/Manager

The Walt Disney Company-Lake Buena Vista, FL

October 1988 to February 2015

Designed and implemented training programs in multiple departments including Security, Operations, Merchandise and Resorts.

Designed and lead orientation programs as well as children's programs at EPCOT.

Special Events coordinator.

Retired and moved to Colorado in 2015.

Education

Master's degree in Organizational Management

Ashford University San Diego - San Diego, CA

August 2009 to November 2012

MAOM specializing in Human Resources and Organizational Development.

Skills

•Customer Service (10+ years)

•Cash Handling (10+ years)

•Cashiering (10+ years)

•Time Management (10+ years)

•Organizational Skills (10+ years)

•Front Desk (5 years)

•Customer service (10+ years)

•Microsoft Word (10+ years)

•Microsoft Outlook

•Microsoft Office

•Supervising experience

•Communication skills (10+ years)

•Leadership (10+ years)

•Guest services (10+

•Hospitality (10+ years)

•Training & development (10+ years)

•Team management (8 years)

•Hotel experience (5 years)

•Events

•Computer skills (10+ years)

•Administrative experience

•Personal assistant

•Adult education (10+ years)

•Phone etiquette (10+ years)

•Customer support (10+ years)

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