Customer Service Business Development
Resume:
ARJUN DHAKAL
PROFESSIONAL SUMMARY
Experienced Store Manager with keen focus on driving sales and customer satisfaction. Transformed underperforming stores into top revenue generators by implementing innovative merchandising strategies and fostering team collaboration. Known for improving stock turnover and reducing operational costs through streamlined processes and staff training. Driven professional with talent for leadership and customer service. Possesses strong organisational skills combined with effective communication abilities. Aims to enhance store performance and build motivated team.
WORK HISTORY
September 2023 - Current
Filli Cafe - Store manager, Dubai, UAE
March 2014 - January 2022
Costa Coffee Qatar - Coffee Shop Manager
January 2010 - June 2013
Dr.Cafe Coffee Kingdom Of Saudi Arabia - Coffee Shop Manager November 2005 - December 2010
Laxmi Hotel and Restaurant kawasoti,8 Nepal - Cook Oversaw business staffing and training, building successful, customer-focused team.
•
Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
•
• Created seasonal sales plans with varying stock and promotional strategies. Kept business in compliance with internal controls, industry regulations and health and safety requirements.
•
• Managed this popular chain and helped to increase sales by a large Percentage
• Ordered diverse inventory and customer-pleasing food and beverage items
• Created a menu with a wide variety of brewed specialty beverages
• Maintained an environment that met all safety and health standards. Effectively managed this fast-paced coffee shop in one of the busiest areas of The city
•
Hired capable and committed employees, and continually encouraged them to to put their best foot forward
•
Managed orders, supervised stock, and occasionally altered menus to offer seasonal and customer-pleasing items
•
Maintained a clean and organized environment, conducive to customer Satisfaction.
•
• Serves meals by reviewing recipes,assembining, and cooking ingredients Maintaining a sanitary kitchen, Executes cold food production in accordance with standards
•
**************@*****.***
Dubai, UAE
EDUCATION
Mahalaxmi Chef's Associates,
Kathmandu Nepal
Shree Gyanodaya High
School, Nawalparasi
June 2005
LANGUAGES
English:
Arabian:
Hindi:
Nepali:
Attends to the detail and presentation of each order, places and expedites orders.
•
SKILLS
• Management skills
• Organizational skills
• Relationship Management
• Just In Time stock control
• Brand recall
• Brand positioning
• Budget supervision
• Brand building
• Self motivated
• Commercial Awareness
• Customer service skills
PERSONAL INFORMATION
Title: COFFEE SHOPE MANAGER
CUSTOM
• Playing football
• Swinging
• Writing poetry
Contact this candidate