Customer Service Medical Assistant
Resume:
Jennifer
Hyson
C U S T O M E R S E R V I C E P R O F E S S I O N A L
********@*****.***
*** ** ***** *** *****, Florida
34482
English Native
Dedicated and detail-oriented professional adept at managing customer inquiries and providing
exceptional service.
RETENTION
SPECIALIST/PREVENTIVE
HEALTH CARE ADVISOR
Apr 2024 - Present
Lifeline Screening
CUSTOMER SERVICE
SPECIALIST
Jul 2022 - Sep 2023
Teleperformance
DONOR SERVICES SPECIALIST Sep 2020 - Apr 2023
Lifesouth Community Blood Centers
CUSTOMER SERVICE
REPRESENTATIVE
Apr 2017 - Jul 2018
Time, inc
MEDICAL ASSISTANT Oct 2018 - Present
Rasmussen College Ocala, Florida
I spent one year in the Medical Assistant program at Rasmussen College. I also did about three weeks in their externship but did not get to finish due to unforeseen circumstances.
ASSOCIATE'S Sep 2007 - May 2009
Anthem College Online
I attended 18 months at Anthem College online in their Medical Billing and Coding program and received my Associate's Degree. Olivia Butler
Darlene Bouiler
Kimberly Harris
S K I L L S
Typing 50+ wpm
Attention to detail
Microsoft
Time Management
Empathy
Problem-solving
Communication
Patience
Customer focus
L A N G U A G E S
E X P E R I E N C E
Conducted health screenings and assessments for clients to identify potential health risks.
Managed client accounts, including billing, scheduling appointments, and following up on lab results.
Educated clients on preventive health measures and lifestyle changes to improve overall wellness.
Managed customer inquiries and resolved issues in a timely manner.
Utilized strong communication skills to interact with customers via phone and email.
Provided excellent customer service by addressing and resolving complaints effectively.
Maintained customer accounts and updated information as needed. Managed donor database and ensured accurate record keeping. Served as primary point of contact for donor inquiries and requests. Implemented online donation platform to streamline giving process. Resolved customer complaints efficiently and effectively to ensure customer satisfaction.
Processed orders and provided product information to clients. Maintained a high level of professionalism and empathy when dealing with difficult customers.
E D U C A T I O N
R E F E R E N C E S
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