Customer Service Support

TEONNA BROWN

Baltimore, MD ***** 443-***-**** ************@*****.***

SUMMARY

Communicative Receptionist recognized for providing first-rate support for corporate decision-makers. Meticulous individual with demonstrated success in administrative process improvements to better serve business and customer needs. Equipped with in-depth software knowledge and skill to quickly pick up tools and tricks. Brings polished speaking voice and professional demeanor.

SKILLS

• Line Efficiency

• Team Contributions

• Workplace Efficiency

• Product cross-selling • Inventory restocking

• Payment transactions

• Cleaning and sanitation

• Cash register operations

EXPERIENCE

10/2022 to Current

Customer Support Coordinator

Elation Baltimore, MD

* Assisted customers with product inquiries, technical support and other customer service related issues.

* Provided timely responses to customer emails and phone calls.

* Resolved customer complaints in a professional manner.

* Processed customer orders accurately and efficiently.

* Managed customer accounts by tracking order history and payment information.

* Responded to escalated customer issues promptly.

* Performed basic troubleshooting steps to resolve customer problems quickly.

06/2021 to 06/2022

Crew Member

Aldi Baltimore, MD

* Wiped down tables and equipment, swept and refilled stock.

* Drove team success by completing assigned task quickly and accurately.

* Organized and restocked supplies to support operations and team productivity.

* Restocked supplies, removed trash and cleaned areas.

06/2019 to 06/2020

Cashier

Home Depot Halethorpe, MD

* Collected payments and provided accurate change.

* Recommended complementary and discounted items to customers to increase sales.

* Handled credit applications from customers, liaised with credit manager for approvals and account setup and processed credit card payments.

* Processed refunds for worn, damaged and broken merchandise.

* Delivered high level of customer service to patrons using active listening and engagement skills.

06/2016 to 10/2018

Cashier

Burger King Parkville, MD

* Worked closely with front-end staff to assist customers.

* Accepted cash and credit card payments, issued receipts and provided change.

* I also worked in the back helping my kitchen crew Member out

06/2017 to 06/2018

Receptionist

Four Seasons Hotel Baltimore, MD

* Scheduled and confirmed appointments.

* Answered and directed incoming calls using multi-line telephone system.

* Maintained daily calendars, set appointments with clients and planned daily office events.

EDUCATION AND TRAINING

06/2017

High School Diploma

Loch Raven High School Baltimore, MD

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