Customer Service Data Entry
Resume:
Amy Zaremba
Racine, WI *****
*********.**@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Associate
Racine County Register of Deeds-Racine, WI
July 2002 to August 2004
Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time targets
• Identified opportunities for process improvement and made recommendations to enhance the overall customer experience
• Assisted in training new team members on company policies, procedures, and best practices for delivering excellent customer service
• Data entry and scanning documents into AS400.
• Made copies of vital records and filing
• Processed internet orders for vital records
Legal Assistant
Racine County Child Support Department-Racine, WI
April 1999 to July 2002
• Assisted attorneys in preparing legal documents
• Conducted legal research to support case preparation and identify relevant laws and regulations
• Organized and maintained physical and electronic files for easy retrieval of important documents
• Drafted correspondence to clients involved in legal proceeding
• Maintained confidentiality of sensitive information related to ongoing cases or client matters
• Proofread legal documents for accuracy in formatting, grammar usage, punctuation marks, etc
• Attended client meetings alongside attorneys to take notes on discussions regarding case strategies
• Performed administrative tasks such as answering phone calls promptly while maintaining professionalism
• Assisted in preparing and filing legal documents with courts, government agencies, or other entities
• Maintained a comprehensive database of client information, case details, and important deadlines
• Aided in the preparation of trial strategies by conducting background research on opposing parties
• Managed multiple projects simultaneously while meeting strict deadlines and maintaining attention to detail
• Closely monitored changes in laws or regulations that could impact ongoing cases or legal procedures
• Demonstrated strong organizational skills by coordinating meetings involving multiple participants
• Contributed to successful outcomes in high-profile cases through meticulous preparation and attention to detail
• Trained new Legal Assistants and Locate Clerks on AS400, CARES, and KIDS computer system with knowledge of their duties
Repair Technician
Motorola Corp-Libertyville, IL
April 1994 to August 1998
Repaired cellular phones of circuit board and cosmetic defects Kept track of scrap for factory inventory
Kept track of time sheets for employees on my team Soldiered circuit board parts
Filled in as needed on assembly line
Resident Care Technician
Southern Wisconsin Center for The Developmentally Disabled-Union Grove, WI January 1992 to April 1994
• Monitored vital signs of patients and reported any abnormalities to the nursing team
• Ensured patient comfort by regularly repositioning and turning bedridden individuals
• Maintained a clean and organized environment for patients by regularly sanitizing equipment and rooms
• Assisted with transferring patients from beds to wheelchairs or other mobility devices
• Documented patient information accurately in medical records chart
• Collaborated with healthcare professionals to develop individualized care plans for each patient
• Assisted in the implementation of infection control protocols to prevent the spread of diseases within healthcare facilities
• Supported physical therapy exercises as directed by therapists, ensuring proper technique and safety measures were followed at all times
• Performed basic first aid procedures when necessary until medical professionals arrived
• Collaborated with interdisciplinary teams to provide comprehensive care for complex cases
• Assisted in monitoring fluid intake/output levels of patients on strict fluid restrictions
• Demonstrated empathy towards elderly residents while assisting them with daily activities such as grooming or eating meals
• Assisted in the implementation of fall prevention strategies to ensure patient safety
• Maintained strict confidentiality regarding patient information and medical records
• Provided companionship to patients by engaging in conversation or participating in recreational activities together
• Participated in regular team meetings to discuss patient progress, concerns, and updates on care plans
• Supported patients with mobility exercises such as walking or range-of-motion movements
• Ensured a safe environment for patients by promptly identifying potential hazards and taking appropriate action
• Supported individuals with disabilities in daily living activities such as bathing, dressing, toileting etc
• Informed nursing staff about any changes observed in a patient's condition
• Monitored intake/output levels of fluids accurately for each patient Punch Press Operator
Global Technologies-Trevor, WI
May 1990 to January 1992
Met deadlines on individual jobs
Ran different punch press machines
Maintained quality of products
Factory Worker
Burlington Graphics Systems-Union Grove, WI
April 1987 to May 1990
• Operated machinery and equipment in a fast-paced factory environment
• Maintained a clean and organized work area, following safety protocols at all times
• Collaborated with team members to meet production goals and deadlines
• Inspected finished products for defects or imperfections, making necessary adjustments as needed
• Followed standard operating procedures (SOPs) to ensure consistent product quality
• Packaged finished goods efficiently and securely for shipment or storage
• Adhered to strict production schedules while maintaining attention to detail and accuracy
• Participated in team meetings to discuss production targets, challenges, and improvements
• Worked effectively both independently as well as part of a team-based environment
• Demonstrated flexibility by adapting quickly to changing priorities or work demands
• Maintained a high level of attention to detail when performing repetitive tasks
• Maintained a positive attitude even during challenging situations or tight deadlines Education
Some college in Legal Studies
Gateway Technical College
August 1997 to May 1999
Skills
• Process Improvement
• Quality audits
• Infection Control Training
• Patient Care
• Negotiation
• Proofreading
• Customer service
• Quality Assurance
• Legal Drafting
• Training & Development
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