Call Center Front Office
Resume:
Denise Vazquez
Garnerville, NY *****
*********@*****.***
Hardworking individual with strong communication skills who interfaces effectively at all levels while maintaining a calm and professional problem solving approach. Seeking to find an opportunity where I can demonstrate my hardworking abilities while learning new things and Work Experience
Front Office Supervisor
Kayal Orthopedic Center, P.C. - New City, NY
August 2023 to Present
• Onboarding new clients
• Schedule and conduct Assessments
• Staffing and recruiting
• Interviewing staff
• Signing up caregivers and staff
• Patient scheduling and coordination
• Maintain a log of office supplies, mask, gloves,all office supplies needed.
• Sort and distribute checks for field employees.
• Receive mail and packaged when delivered to office Patient Coordinator
Hudson Valley Radiology - New City, NY
January 2015 to October 2018
* Check patients benefits and eligibility
* Prepare pre-certifications and authorizations
* Update patient records, insurance and demographic information in the system
* Evaluate status of waiting room on a scheduled time basis
* Make sure patient records are accessible to their physicians
* Communicate with appropriate staff members about patient arrival times
* Answer phones, register and verify appointments
* Burn CD's with patients images and print reports, when needed
* Keep in contact with various insurance companies, when necessary
* Check insurance verification for OB patients to assure that they are able to get their exam done Call Center Agent
ENT and Allergy Associates - Tarrytown, NY
October 2013 to July 2014
* Answer incoming calls for 19 offices
* Book appointments for over 30 Doctors, Allergists and Audiologists
* Audit appointments, daily, for accuracy
* Create documents to facilitate the efficiency of the call center
* Send messages to the Doctors, medical assistants, allergists and audiologists regarding prescription refills, follow up questions, hearing aids and test results
* Handle administrative duties such as mailing paperwork, ordering office supplies and managing calendars
Receptionist
Rockland Podiatry - Suffern, NY
January 2011 to December 2013
* Dealt directly with patients, whether by phone, electronically or face to face
* Obtain and evaluate all relevant information to handle patient inquiries
* Process forms and schedule appointments
* Answer high volume telephone calls
Skills
• billing (Less than 1 year)
• Organizational Skills (8 years)
• medical terminology (8 years)
• Microsoft Office (7 years)
• Experience in insurance verification
• Receptionist (9 years)
• E-Clinical Works Software/ Eclipse-Physician, eRad Ris EMR
• Medical Billing
• Scheduling (8 years)
• Call Center
• Eclipse (5 years)
• Microsoft Word (7 years)
• Insurance Verification
• Experience with patient billing
• Fluent in English and Spanish (speaking, reading and writing)
• Epic (4 years)
• Fluent in medical terminology, including CPT codes
• Front Desk (7 years)
• Data Entry
• EMR (Less than 1 year)
• CPT (8 years)
• Front Office
• ICD-10 Skills
• eClinicalWorks
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