Administrative Assistant Customer Service

Quinetta R. Day *********@*****.*** - 385-***-****

Reliable Office Administrative Assistant with over twenty-five years of experience working with non and For-profit organizations. An exceptional track record for creating spreadsheets for sensitive and crucial documents. Adaptable to change and creating solutions for complex projects that will enhance my talents for future career growth.

HIGHLIGHTS

Conference Room Coordinator Lift 50 lbs.

Executive Administrative Assistant Microsoft Office

Front Desk Receptionist Event Planning

Mailroom & File Clerk Tax Preparation

Accounts Payable & Receivable Time management

Human Resources Data Entry

Customer Service Representative Google Docs

EXPERIENCE

Ricoh USA – Chicago, IL 03/23 – 05/24 – Senior On-Site Service Specialist

●Set up large meeting rooms, moving tables and chairs in the requested configuration

●Provided beverages for meetings as requested

●Serviced common areas of the office floor (canteens, copy areas and conference rooms)

●Responsible for maintaining service pantry

LaSalle Network – Chicago, IL 09/22 – 03/23 Administrative Assistant

●Created and updated daily, various Excel models for office-wide sharing; filtered and formatted for departments to view their data with minimal issues

●Calculated bi-weekly over 100 employee hourly and overtime hours and instructed potential hires on the company's online application

●Aided walk-ins in need of crisis care counseling or medical emergencies

●Registered students' in-office for their appointment, notified Health or Counseling department through Google Chat, internal scheduling software, and phone

Robert Half International - Chicago, IL 08/21 – 06/22 Office Administrative Assistant

●Organized and retrieved hard copy forms for overview due to an audit for two industries; finished days ahead of schedule due to a progressive filing system

●Oversaw and transferred 1,000 of clients' data through excel daily for review of applicants applying for multiple rent relief programs

●Merged the entry of data in several excel and internal company software for an organization assisting Illinois homeowners with mortgage relief

Quinetta R. Day

*********@*****.*** - 385-***-****

Robert Half International - Chicago, IL - 09/19 - 03/20 Front Desk Receptionist

●Evaluated and scanned client invoices for an Advertising & Public Relations firm and found the company more than $6 million owed to them dating back three years

●Coordinated mass filing project for a Reclamation firm, older documents, shipped off-site and documented in Excel and Acrobat Adobe

●Handled over 50 tax packets daily for a CPA firm, 2nd time working for the company through a different agency

LaSalle Network - Chicago, IL - 07/18 - 04/19 Office Support Freelancer

●Archived canceled and closed clients' documents; transferred paperwork to on-site storage

●Contacted various shippers online and by phone; confirming status of packages

●Transferred paper survey results into Excel from parents and students after participating in a corporate-sponsored event hosted by a Social Services organization

●Supervised the registration booth at a conference hosted by Hospital Publishing; and ensured speeches did not exceed time limits after seminars with guest speakers

Watson Dwyer, LLC - Chicago, IL - 01/16 – 07/18 Office Support Floater

●Appointed managing files ten years and over; scanned, added, and archived data in Excel, Word, PDF files, and storage facilities in the office or remotely

●Provided Front Desk and administrative assistance for a Luxury Real Estate firm, Managed six board rooms in Microsoft Outlook and prepared rooms for meetings

●Spearheaded two corporate moves for a Corporate Investigation company

Green Key, LLC - Chicago, IL - 06/14 – 12/15 Office Administrative

●Verbally trained merchants by phone daily on assembling their new or upgraded POS bank card machines for a Merchant Services Organization

●Tidied companies' break rooms, kitchens, and shared areas; stocked supplies daily

●Prepared 25 - 50 tax packets daily for a CPA firm during individual and business season

ACHIEVEMENTS & ACCOMPLISHMENTS

●Updated quarterly review spreadsheet; simplified research by 20% when filtered

●Designed spreadsheet for files off-site, retrieval of data was 50% faster when needed

●Received an award for displaying excellent client and staff support

EDUCATION

Simeon Vocational High School - Chicago, IL – Hotel/Restaurant Management

Robert Morris College - Chicago, IL - Associates in Business for Travel and Tourism

Contact this candidate