Customer Service Client Coordinator

Kinley Waldrop

***************@*****.*** 270-***-**** Nashville, TN linkedin.com/in/kinleywaldrop/

EXPERIENCE

Maxim Healthcare Services Brentwood, TN

Client Coordinator December 2023-Present

•Overseeing patient’s and nurses’ schedules and making sure they accurate

•Communicate effectively with both caregivers and families while maintaining compassion and professionalism during trying conversations

•Lead and help other coordinators in their growth by clearly establishing requirements and sending resourceful reports

•Exceed client coordinator standards by hitting and surpassing goals each quarter

•Partner with various insurance companies while bringing patients through referral processes

•Attend customer service meetings with patients and families to strengthen and maintain relationships

Pub By Novo Bowling Green, KY

Server Feb 2021 – Dec 2022

Worked with POS system to place orders, manage bills, and handle complimentary items

Cultivated warm relationships with regular customers

Maintained clean and organized dining areas to uphold restaurant hygiene standards

Hicks and Demps Law office, Hopkinsville, KY

Co-op (40 hrs./wk.) May 2016-June 2017

•Communicated with clients and attorneys regarding appointments

•Filed paperwork for the attorney’s which was used in a court setting

•Delivered paperwork/files to the local attorney’s offices and county clerks offices

EDUCATION

Western Kentucky University Bowling Green, KY

Bachelor of Science in Healthcare Administration May 2023 graduate

•Major: Healthcare Administration

•Member of SHA – Student Healthcare Association

Hopkinsville High School Hopkinsville, KY

Highschool Diploma 2013-2017

SKILLS

Improve Patient Care

Organizational Skills

Reliability and Dedication

Patient Care and Monitoring

Multitasking Abilities

Teamwork

Self-motivated

Positive

Communication

Client-Oriented

Time management

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