Customer Services Officer
Resume:
Brian Blanco
Castroville, CA *****
*********@******.***
Summary
Resourceful Customer Services Officer known for high productivity and efficient task completion. Excel in conflict resolution, customer relationship management, and communication skills. Utilize active listening, empathy, and problem-solving to enhance customer satisfaction and loyalty. Committed to leveraging time management and adaptability to meet tight deadlines and unexpected challenges.
Customer Services Officer with background in diverse industries. Strong in maintaining high customer satisfaction rates and adept at conflict resolution, ensuring swift resolution of customer inquiries or complaints. Demonstrated ability to build relationships and foster a positive work environment. Impact made includes improved efficiency in complaint handling processes, leading to increased overall customer satisfaction.
Skills
Customer Needs Assessments
CRM Software
Sales growth initiatives
Customer queries
Public Speaking
Online chat and email
Experience
January 2024 - September 2024
Brian blanco - Castroville, CA
Costumer Service
Answered customer inquiries over the phone and through email.
Provided customers with product information and resolved their issues in a timely manner.
Provided technical support to assist customers with troubleshooting software or hardware problems.
Assisted customers in navigating the website, placing orders, and completing payments.
January 2024 - September 2024
Brian C&N tractors - Castroville, CA
Restocker
Maintained records of items received, stocked, and shipped.
Verified inventory accuracy by comparing physical counts to computer-generated reports.
Organized merchandise on shelves according to product code or type.
Performed regular cycle counting and maintained accurate stock levels in the warehouse.
Education and Training
July 2024
North Monterey County High School Castroville, CA
High School Diploma
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