Assistant Manager Quality Control

BIRTHOUSKHAN SYED HAMEED

*/***, ****** ******,**************, Kalayarkovil (T), Sivagangai (D), Tamilnadu, India Phone: +91-962*******; Email: ********.***@*****.*** STORE MANAGEMENT PROFESSIONAL- HOSPITALITY INDUSTRY Offering over 10 years of prolific experience also and seeking senior level assignments across the Industry at any location ready to move immediately

A dynamic result- oriented professional with extensive experience in delivering the responsibilities of Restaurant Management including Sales, Merchandising, Brand Management, Promotions, Costing, Pricing, Quality Control, Revenue Generation, and Team Management& Customer Satisfaction.

Proven capabilities in conducting training sessions for team members to upgrade their skill levels. Natural relations builder with ability to retain customers’ patronage with advanced customer services. Effective team leader and a natural motivator having ability to build a cohesive unit of performers.

Demonstrated capability of enhancing market penetration and business expansion coupled with excellent analytical skills and primary focus to increase revenue for the organization.

Maintaining quality service by establishing & enforcing company standards, maintaining an efficient ordering system to ensure that all necessary store supplies are available as needed resulting into an enhancement to portfolio to yield improved business results. PROFESSIONAL EXPERIENCE

Mr. Khan Food Corner - India July 2021 – Till Date Restaurant Manager

Manage Finances keenly without the breakage in operations

Ensuring communication among the staffs to give better service to the customers

Doing industry analysis with a comparison of well-developed competitors

Monitoring the restaurant activities very closely

Socializing with industry veterans to learn how to become successful on time Reference Mr.Khan Food Corner – Sivagangai, Tamilnadu, India Contact: +91-900*******.

Paavo’s Pizza Restaurant - UAE July 2018 – May 2019 Restaurant Supervisor

Developed, motivated and educated the staff members on various operational matters, and products to guide them towards successful outcomes and attainment of business objectives.

Minimized direct and indirect costs of the organization without compromising on the quality or efficiency.

Planned the process effectively with overall responsibility for maintaining various process metrics and strict adherence to the compliance procedures at all times.

Managed operations, identify improvement areas and implement measures to maximize customer satisfaction levels through the effective application of the system.

Prepared MIS repot, maintaining inventory stock as per Department Minimum Stock. Reference ENOC Retail LLC, ENOC Complex, Sheik Rashid Road, P.O.Box 5589, Dubai-UAE Relationship management,Team management, Store management, Brand management, Market intelligence, Quality Control, Sales, Visual Merchandising, Reporting & MIS, Vendor Management, Material Management, Customer Contact: +971********, Fax: +971********

Oven Hut Pizza Restaurant, Madurai October 2016 – June 2018 Restaurant Assistant Manager

Work with staff and management to provide excellent customer services

Resolve issues related to both the staffs and customers

Providing Aid in the event of an employee being absent

Manage all paperwork and cash duties

Supervise serving of meals, inspect kitchen and dining areas, Ensure sanitary standards

Communicate with the support team and implement the organization’s operational guidelines, standards and policies.

Participate on all management meeting and new product launch workshops and taught the new methods to the in-store staffs

Reference Mrs.Sasi Rekha (HR Coordinator), Oven Hut Pizza Restaurant private limited, Madurai. Contact: +91-967*******.

SBARRO PIZZA- AL-MUSBAH TRADING GROUP SAUDI ARABIA September 2014 – September 2016 Cashier cum Service Assistant

Clean then Set up, replenishment and take down of food stations, including salad bar, beverages box and all the requirements for the whole shift

Assuring the quality of food and arrangements of dishes are as per the standards of the brand

Maintained the highest quality of customer service by anticipating the needs of each individual guest

Achieved sales goals through product recommendations and Up-Selling add-ons such as beverages, desserts and etc to the guests

Monitoring the status of placed orders and encouraging the staffs for faster preparation of orders

Handled purchases in cash, Credit card or Debit card as per company policy also prepared the end of shift report for hand over the shift

Performed other duties assigned by the managers

Resolved customer needs and complaints using professionalism and sensitivity also transformed the difficult customers into loyal and repeat guests

Reference Mr.Siraj (HR Coordinator),Modern foods Inc, Jeddah – KSA. Contact: +966-********

La-Vella Italian Style Restaurant- Sivagangai June 2012 – August 2014 RestaurantManager

Designing and implementing various strategies, viz POPs, Display, Customer Interaction, Promotional Schemes/ Marketing Campaigns to improve the sales and profits

Ensuring target achievement as prescribed by the management through effective strategies, customer handling.

Handling cash while preparing credit, sales and stock reports as a part of daily closings while managing the expenses of the outlet as well as maintaining fortnightly P&L reports for presenting to the management.

Accountable for profitable costing & pricing of the products to ensure highest product quality as well as minimum wastage; reconciling ancillary inventory, analyzing variance & compiling reports for the management.

Achieve high level of customer satisfaction by ensuring adherence to service quality standards and norms.

Ensuring Strict adherence to SOP as well as policies & Controls while planning, organizing and delegating work among staff to facilitate optimum utilization of available resources.

Creating brand awareness in the locality of the store to increase delivery orders as well as maintaining good brand image by providing best quality product and services.

Responsible for providing end-to-end services to customers by assisting with complaints, queries and helping repeat and referral business.

Reference Mr. Ajmeer Mohaideen, MD, La-Vella Italian Style Restaurant, Sivagangai. Contact: +91-958*******.

DOMINOS PIZZA - LONDON October 2010 - March 2012

Store Shift Manager (Part-Time)

Prepare reports of sales analysis as well as forecast and conducted daily briefing of the staff as well as supervised inventory of supplies including liquor while implement system & procedures to achieve higher cost efficiency and guest satisfaction.

Defined operational standards for all the equipment and ensured the same are followed without any deviations.

Managed staff performance and ensured highest levels of courtesy, competency and responsiveness at all time to consistently enhance customer satisfaction, resulting in repeat and referral business.

Developed, motivated and educated the staff members on various operational matters, and products to guide them towards successful outcomes and attainment of business objectives.

Minimized direct and indirect costs of the organization without compromising on the quality or efficiency.

Planned the process effectively with overall responsibility for maintaining various process metrics and strict adherence to the compliance procedures at all times.

Managed operations, identify improvement areas and implement measures to maximize customer satisfaction levels through the effective application of the system.

Prepared MIS report, maintaining inventory stock as per Department Minimum Stock. Reference The Store Manager, Paddington-Edgware Road Branch,Domino’s Pizza (Franchise A&A Pizza Ltd),

378, Edgware Road, W2 1EB- London (UK). Contact: +44-20-772*-****. First Source Private Limited – CHENNAI

Customer Service Associative (Airtel India- Back end process) October 2009 – May 2010 Reference First Source private Limited, Chennai-600083 (India), Contact: 044 – 33055606.

EDUCATIONAL CREDENTIALS

PG Certificationin BusinessAdministration from the University of Wales, London, UK University Bachelor Degree in Computer Science from Alagappa University, Tamilnadu, India High School from St. James Hr. Sec. School, Sooranam, Tamilnadu, India IT Skills: Excellent knowledge in packages like MS-Office and various POS software. PERSONAL DOSSIER

Date of Birth: 12th February 1989

Passport Number: P7413339 Old Passport Number: J1100615 Language Proficiency: English (Fluent), Arabic (Basic), Hindi (Basic), Tamil (Native Speaker)

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