Customer Service Administrative Assistant

Ila Stadel

**** *** ***** **** **, Mandan, ND ***54

701-***-**** *******@***.*****.***

Ability Summary

Excellent communication and customer service skills, both in person and on the phone

Motivated self-starter who consistently goes beyond the requirements of the job

Able to multitask with attention to detail and accuracy

Strong organizational skills

Broad experience in administrative and office procedures

Proficient in Outlook, Word, and Excel

Employment History

Kitchen Assistant

08/22 – 11/22 The Dream Center (through National Council On Indian Aging)

Prepared sack lunches

Cleaned kitchen and dining area

Customer Service Representative

03/22 – 07/22 Family Wellness Center (through NICOA)

Greeted customers and answered questions about facility use

Document Scanner

07/20 – 02/22 Easter Seals and St. Alexius (through NICOA)

Scanned paper documents for digitization

Administrative Assistant

02/20 – 03/20 God’s Child Project (through NICOA)

Answered phones

Sorted donations

Transportation Clerk

06/13 – 09/15 MFR Consultants, Inc.

Handled administrative functions for the Federal Motor Carriers Safety Administration (FMCSA)

Worked with the District Administrator’s Program Manager and Safety Investigators on a daily basis to accomplish goals

Assisted customers within a variety of areas, ranging from general customer service to substantive regulatory questions

Managed the electronic document system (EDMS) for the FMCSA North Dakota Division

Uploaded all electronic documents into EDMS

Converted hundreds of enforcement case and investigative files into electronic format

Clerk

09/10 – 11/12 Unisys Corporation

Sorted incoming mail to appropriate departments

Scanned mail and performed quality control to ensure there were no errors

Researched Oracle order processing program to check accuracy of data

Transaction Processor

02/05 – 09/10 Unisys Corporation

Only person in the office authorized to prepare quotes for purchases

Processed software and hardware invoices for U.S. and international companies

Received extensive training with Oracle software to interact with companies around the globe

In-house expert on software issues related to invoice processing

Education

National Indian Council On Aging Training

Bismarck State College Certificate in Computer Skills

Baker High School General Studies Diploma

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