Claims Adjuster Assistant Manager

CARISSE LINN

Wilsonville, Alabama *****

205-***-**** - ***********@*****.*** - WWW: Bold Profile

PROFESSIONAL SUMMARY

Proven Claims Adjuster and Assistant Manager with a track record of minimizing financial risk for Allstate Insurance Co through expert claims investigation and caseload management. Skilled in policy interpretation and risk assessment, adept at fostering positive relationships and achieving cost savings. Excels in advanced communication, ensuring high customer satisfaction and compliance. Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems. SKILLS

Claims Investigation

Highly motivated

Claims Processing

Advanced oral and written

communication skills

Caseload Management

Insurance policy coverage knowledge

Policy Interpretation

Risk Assessment

WORK HISTORY

01/1997 to 05/2023 Claims Adjuster

Allstate Insurance Co – Birmingham, AL

Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company. Examined claims forms and other records to determine insurance coverage. Verified insurance claims and determined fair amount for settlement. Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.

Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.

Achieved cost savings through successful subrogation efforts, recovering funds from responsible parties in various claims scenarios. Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters. Prepared summaries of damage, payments, and policy coverage. Maintained detailed records for each claim, ensuring accuracy and completeness for future reference and audit purposes.

Established rapport with policyholders through clear communication, empathy, and professionalism during difficult circumstances.

09/1992 to 01/1997 Assistant Manager

Tameron Automotive Group – Hoover, AL

Supervised day-to-day operations to meet performance, quality and service expectations.

Maintained a clean, safe, and organized store environment to enhance the customer experience.

Developed strong working relationships with staff, fostering a positive work environment.

Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Improved customer satisfaction by addressing and resolving complaints promptly. Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

EDUCATION

05/1987 High School Diploma

Chelsea High School - Chelsea, AL

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