Data Entry Call Center

Samantha Chi Nim

Qualifications Summary

**************@*****.*** • 857-***-****

LinkedIn • Redondo Beach, CA

Primed to apply a winning mindset and transferrable skillset to growth of top-tier organization in Data Entry Representative capacity. Expert in ensuring the accurate and timely processing of information into a company’s database system. Solid history of working in a call center environment. Skilled in verifying and reviewing data for discrepancies and making necessary corrections. Proven ability to handle confidential information with discretion. Strong leadership skills, with capacity to steer and empower teams for increasing overall workflow in a fast-paced environment. Demonstrated exceptional communication and presentation skills; committed to cultivating and strengthening relations with clients and stakeholders.

Areas of Expertise

Database Management

Quality Assurance

Data Cleansing

Data Analysis

Regulatory Compliance

Process Improvement

Organizational Skills

Time Management

Documentation & Reporting

Problem Resolution

Attention to Detail

Multitasking

Professional Experience

AbbVie, Irvine, CA 2016 – 2024

Manager Medical Information

Deliver impactful scientific materials for new product launches by overseeing strategic planning and execution as the launch product lead. Develop and maintain standard medical letters and FAQs for escalated unsolicited inquiries from healthcare providers globally. Provide continuous training and act as key technical point of contact.

●Spearheaded ophthalmology (retina) portfolio as subject matter expert, extending expertise across neurology, cardiology, and immunology.

●Collaborated with commercial sales teams, enhancing customer engagement via technical support during visits.

●Influenced multiple therapeutic areas by excelling as a subject matter expert in retina.

Allergan, Irvine, CA 2011 – 2016

Senior Medical Information Specialist

Directed strategic development and oversight of medical affairs communications across various therapeutic domains including devices, cardiology, and eye care products. Ensured timely and accurate dissemination of scientific and medical information to meet internal and external inquiries, adhering to CFR, ICH, and GCP guidelines. Maintained vigilance in monitoring scientific literature to identify reports of potential adverse events, promptly notifying product safety teams.

●Conducted detailed research, synthesizing scientific data into documented reports that aligned with corporate SOPs and strategic initiatives.

●Evaluated peer-reviewed scientific literature to update and refine medical responses and FAQs, ensuring accuracy and completeness.

●Directed initiatives in neuroscience and facial aesthetics, enhancing team competency and vendor relations.

Education

Bachelor of Science in Exercise Science

University of Massachusetts at Amherst, Amherst, MA

Licenses & Certifications

Clinical Trials: Medical Device & Drug Development, 2014

Technical Skills

Microsoft Office: Excel, Outlook, Word, PowerPoint, Veeva, GMIS, IRMS

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