Assistant Manager

Carla Plank

Assistant Manager

**************@*****.*** 850-***-**** Lynn Haven, FL

Objective As an assistant manager, my primary objective is to support the functioning of business operations by managing staff, coordinating operations, and ensuring exceptional customer service. I aim to create a positive and productive work environment by communicating with team members, setting clear goals, and monitoring performance.

Education Shaw Adult Center

Panama City, FL

GED

Key Skills Cash Handling Procedures

Customer Service

Multi-Tasking in a High Stress Environment

Inventory management

Communication

Problem-Solving

Self-Motivated

Experience Responsibilities: Set daily goals to ensure key metrics are met and follow up with staff as needed. Onboarding and training new associates. Utilizing the ARC 3 Selling Model to ensure client has the products and services needed to be successful in their business. Following company guidelines to ensure merchandising standards are in place. Acting as Manager on Duty in the absence of the General Manager. Opening and closing of the store. Building rapport with our clients and delivering exceptional customer service. Partnering with the General Manager to ensure supplies for all departments are on hand. Oct 2023 - Present June 2020 – Oct 2023

Assistant Manager Assistant Manager

ALDI Office Depot

Jan 2014 – June 2020

Operations Manager

Office Depot

June 2012 – Jan 2014

Customer Service Manager

Office Depot

Leadership Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.

References Available upon request.

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