Customer Service Representative
Resume:
CYNTHIA VALLES
PROFILE
I have been providing customer service for over 15 years with a warm and friendly demeanor always! Skilled at conflict resolution. Team builder who is acutely attentive to employees’ and guests’ needs. Punctual problem solver and avid multitasker. Track record of being an essential part of the management team and instrumental in providing effective solutions that produce immediate impact and contribute to the establishment’s long-term success.
CONTACT
PHONE:
EMAIL:
********@*****.***
KEY SKILLS AND CHARACTERISTICS
Excellent listener
Friendly, courteous, and service oriented
Poised under pressure
Staff Training & Coaching
Quality Assurance
Solid written and verbal communicator
Bilingual in Spanish
WORK EXPERIENCE
Guest Service Representative
Hampton Inn and Suites, Huntsville AL
2024-Present
Provide Customer Service. Responsible for guest billing and settling payment disputes. Admin tasks as needed including bookings, check-ins, answering phones, responding to email and handling daily cash deposits. Maintaining inventory and ordering supplies when needed.
Line Cook/Prep
Another Broken Egg, Huntsville AL
2021-2023
Perform routine kitchen tasks. Follow the prep list created to plan duties. Label and stock all ingredients on shelves so they can be organized and easily accessible. Measure ingredients and seasonings to be used in cooking. Prepare cooking ingredients by washing and chopping vegetables, cutting meat, and other meal prep. Set up workstations and ingredients so that food can be prepared according to recipes. Undertake basic cooking duties, such as reducing sauces. Prepare simple dishes, such as salads and entrees. Maintain a clean and orderly kitchen by washing dishes, sanitizing surfaces, and taking out trash. Ensure that all food and other items are stored properly. Comply with nutrition and sanitation guidelines. Perform other kitchen duties as assigned.
2020-2021 no job due to Covid
Assistant Hotel Manager
SpringHill Suites/Hampton Inn, Village of Providence, Huntsville AL
2014–2019
Supervised hotel staff. Improved staff performance through training, attention to detail and empathetic problem-solving methods. Assist with the preparation of staff assessments. Resolve staff and guest conflicts in a professional courteous manner. Inventory and order business supplies. Responsible for guest billing and settling payment disputes. Admin tasks as needed including bookings, check-ins, answering phones, responding to email and social media inquiries. Daily cash deposits, accounts receivables, invoicing and scheduling.
EDUCATION
University of Phoenix
June 2012
Bachelor of Science in Education
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