People and Business Coach - HR Strategic Business Partner

VERONICA BUENO CORTEZ

PEOPLE & BUSINESS COACH – HR STRATEGIC PROFESSIONAL

http://linkedin.com/in/veronica-bueno-cortez-00383b4b

address: **** ******* ***, ******** ****, CA 94040

mobile: 650-***-****

email: ***********@*****.***

PROFESSIONAL PROFILE

Significantly analytical, results-oriented professional with ample and solid HR and consulting experience. Very well organized, able to manage multiple projects within deadlines. High work ethic

standards and a strong sense of commitment to accomplish excellence. Motivated by teamwork, eager to work closely with senior management and staff members to improve performance and to achieve key objectives. Outstanding communication and presentation skills. Change Management literate.

I am a Professional Coach and HR champion . My studies include Business Administration with a Major in Talent Management and a Minor in Finance, post graduate studies in Human Resources

Management with expertise in Human Resources and Organizational Development with major emphasis on Change Management techniques.

EDUCATION

• Post graduated Diploma in Human Resource and Organizational

Management, Escuela Politecnica Nacional (National Polytechnic School), Quito, Ecuador - July 2009 (Master Degree equivalent)

• Commercial Engineer with a Major in Business Administration and a Minor in Finance, Escuela Politecnica del Ejercito

(Polytechnic School of the Army), Sangolqui, Ecuador – Febrero 1999 (Bachelor Degree equivalent)

• Ontological Corporate Coach, EICONEX – Human Perspectives International – 2014 and Systemic Professional Coach, More

Global Mexico – 2012

LANGUAGES

•Spanish Native Speaker

•English Fluent

•French Basic

•Portuguese Basic

PROFESSIONAL EXPERIENCE

Human Resources Project Manager January 2022 to date

SAN MATEO COUNTY TRANSIT DISTRICT - SAMTRANS

• I lead HR Projects for the San Mateo County Transit District aiming to improve the efficiency and effectiveness of the HR department and cross-departmental activities.

• I design HR programs and outline the resources needed to bring proposed projects to completion.

• Advise Division Chiefs in identifying and aligning People and Culture activities with larger, organization-wide goals.

• Guide SamTrans, Caltrain, and TA executive staff on implementing and tracking HR best practices and improvement initiatives.

• Provide strategic recommendations and change management guidance to senior staff on Human Resources initiatives.

HR Strategic Consultant - Coach August 2018 – September 2021

PEOPLE & BUSINESS COACH, Quito - Ecuador

• On my coaching role I focus on creating awareness about the potential of lead positions through recognizing unique talent and capabilities.

• I advise on the definition of Organizational structure based on business process improvement (BPI) and assess employee capabilities to fit gap the positions within the structure.

Partner - HR Consultancy Director February 2017 - July 2018

SOLUCIONES DE TALENTO HUMANO – STH, Quito - Ecuador

When we created STH we aimed for it to be a Consultancy Firm specialized in the deployment of Human Resources Software Solutions. Its vision and approach was based on advising on strategic HR management activities through technical tools and software solutions.

• While being the Consultancy Director I lead various projects to support financial institutions in implementing new services by improving processes and setting a new organizational structure. Main services I lead and delivered were online performance development assessment and online 360 competency assessment.

Director Human Resources February 2015 - January 2017 MUTUALISTA PICHINCHA, Quito - Ecuador

The Human Resources Strategy that I defined headed off by generating the HR value chain aligned with the Mutual Institution's value chain, from there on, with my team, we designed, created, upgraded and implemented best practice policies, processes and procedures. Some of the most important goals I lead were:

• Created and implemented HR balance scorecard with KPI's which were monthly processed and shared with each functional manager to manage performance.

• Implemented a high potential development program for Employees Company wide.

• Designed a right-sizing process based on FTE analysis, kPI's and fit gap analysis.

• Implemented a new IT functional structure with a detailed plan to transition from old structure to new one.

Partner – Manager Senior September 2012 – February 2015 SOLUCIONES DE TALENTO HUMANO – STH, Quito - Ecuador

In a newly created consultancy firm my goal was to provide Human Resources Solutions that added value and generated a competitive advantage for the clients’ Organizations through people.

• I lead the development of software tools to automate recruitment and talent development process.

• Designed and implemented succession planning programs with online evaluations, feedback and competencies development through coaching sessions.

• Developed and implemented change management programs with online evaluations and online tracking of action plans.

HR Business Partner, SOD Supervisor, Sales Special Project Supervisor September 2007 - September 2012

PHILIP MORRIS INTERNATIONAL, Quito - Ecuador

• I joined the company as a Business Partner for Sales & Marketing in charge of recruitment, job profiling and evaluation, performance assessment, salary revision, incentive scheme, and training for the sales force and marketing team.

• In June 2009 I won an internal contest and became Sales Organizational Development Supervisor in charge of career and succession planning and the development of the field sales force reporting to the Sales Director. In this role:

• I implemented a Sales School for 200 employees nationwide with 16 internal trainers and a total of 8 modules which were determined by a 360 assessment of competency profiles of the field sales force positions.

• Delivered over 10,600 training hours each year.

• In November 2011 I was appointed Sales Special Project Supervisor in charge of Change Management and Communication Strategy for Sales Projects. I teamed up with HR to design the Organizational Innovation Project. This Project aimed to deploy a methodology of innovative thinking at all levels within the organization in order to implement continuous improvement initiatives.

Independent Consultant April 2006 - August 2007

During this time, I developed and implemented three major projects: Process Improvement for “Correos del Ecuador” Ecuadorian Post office; Competency Modeling for “Cavipetrol” in Colombia and Job Evaluation and Salary Analysis for “IMC” a Mine Extraction Company in Ecuador.

Manager of Human Resources Advisory Services and Management Solutions January 2001 - March 2006

Deloitte Consulting, Quito - Ecuador

• I assisted accountable managers on the client’s site on strategically managing their human resources through an integrated approach based on competency modeling.

• I was responsible for Competency Modeling, Job Profiling, Employee Profiling, Fit Gap Analysis, Career & Development Planning, Position Valuation & Salary Structure, Performance Assessment and Compensation Initiatives, Organizational and Human Resource Strategic Planning, and Process Improvement.

• I was in charge of implementing the Deloitte & Touche Organization Performance System which was a Competency - Based Human Resource Management System, I lead several implementations in Ecuador and was nominated as the Latin American and Caribbean Regional Champion on this matter. I provided training locally and internationally.

Consultant Supervisor February 1999 - January 2001

Keops Consultores, Quito - Ecuador

• I supervised the Management Division. My duties included being up to date with the latest technology in order to utilize them on the different projects I developed.

•I was trained and certified as a functional consultant of the ERO PeopleSoft Software to implement the Human Resource and Financial modules.

• I was trained on ABC Technologies Software and developed a few Activity Based Costing and Activity Based Management projects in Ecuadorian Companies.

• I was in charge of project management and by using up to date software I had to design and develop technological solutions, which had to be manager useful and deploy decision taking.

• More than just implementing software packages or applying technological solutions, my duties were to supply innovative solutions with technology, to integrate core business strategies within the Human Resource and Managerial Staff to satisfy the clients’ needs.

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