Advanced Processor, proficient in manufacturing
Resume:
Jessica Gronachan
Liverpool, NY *****
**********@*****.***
· Works extremely well in fast paced environment
· Last 2 places of employment were manufacturing in nature. Specifically food.
· Trained processor and trained to preform maintenance on processing equipment.
· Forklift certified
· Certification obtained for microbiological testing.
· Cross-trained in quality control
· Always going above and beyond to make my work environment as safe as possible, as well as helping peers stay safe.
· 10+ years of financial, call center and customer service experience.
· Medical Billing experience
· Managerial experience as well as representative. Managerial experience in manufacturing settings, as well.
· Became an “advanced” processor which meant my daily duties included troubleshooting problems on my pasteurizer, or Alsafe, and rebuilding valves and pumps to get the equipment running as safe as possible and as quickly as possible.
· Have been cross-trained in 4 different positions over the course of 1 year at Agrana fruit. Including lab work.
· Certified to test for microbiological organisms in product.
· Was chosen to process claims for the Empire plan which is only New York State and considered to be harder to process, but because all of my tests in training were consistently passed with a score of 95% or higher. Was chosen to process claims on that plan right out of training.
· Received recognition from customers in written letters to the manager detailing how well their expectations were met and beyond.
· Completed all work proficiently and in a timely manner on a daily basis.
· Created call model worksheets to help my fellow teammates receive higher call quality scores at Bank of America and M&T Bank.
· At a previous job at Bank of NY Mellon I consistently had the highest number of completed cases on a daily basis without any errors.
Work Experience
RCA Rural Carrier Associate
United States Postal Service-Central Square, NY
July 2024 to September 2024
• Learned how to sort mail according to my route.
• Learned how to drive the left-hand drive mail truck.
• Learned how correctly park and lock the mail truck (LLV) Advanced Processor
Byrne Dairy-East Syracuse, NY
May 2020 to September 2023
· As an advanced processor, job duties vary, greatly.
· Primarily, keeping all 4 pasteurizers running is the main focus. Advanced processors will know how to locate valves that need to be replaced, and rebuild said valves. Troubleshooting was a daily task on any given pasteurizer and/or separator.
· Batched all of the many different products produced at the Byrne Dairy facility. This included chocolate milks, half and half, heavy cream, and coffee creamers. Aseptic milks were introduced to the facility in 2021. The aseptic process was completely different than standard milk. Was proficient in aseptic processes as well as standard batching.
· Learned the path of the product through each pasteurizer, to troubleshoot problems. Rebuilt valves on pasteurizers.
· Learned how to use and rebuild valves for alsafes that temporarily hold the pasteurized product in a sterile environment, until it is sent to filler operators for packaging.
· Learned how to use and rebuild separators, that separate product before pasteurization.
· Plus many other skills, all while operating in a team environment. Pack Out Operator/Utility
Agrana Fruit-Baldwinsville, NY
June 2018 to April 2020
• Over the course of 1 year I have been cross-trained in 4 different areas of production and also a certified lab tech.
• Pack out- Responsible for packing product into large totes. Totes weighed in excess of 2,000 lbs when full.
• Responsible for taking micro samples to ensure there are no microbiological organisms in the product.
• Sterilize and Sanitize line 3 times a week
• Lab Technician- Responsible for testing all samples, taken from every batch, on all 3 lines by the Pack Out Operators.
• Responsible for testing raw materials as well to maintain food safety.
• Became certified in microbiological testing.
• Record keeping and data entry.
• Sterilized equipment used in lab.
• Took swabs of equipment on production lines after CIP/SIP was complete.
• Hot Break- Followed recipes to make a jelly-like fruit mixture that shipped from Agrana to different factories where the product is then mixed with yogurt.
• Added 60 lbs bags of fruit and sugar into a machine called the icebreaker, where it was then broken up into smaller pieces and mixed into a kettle with the rest of the ingredients.
• Sterilized the line after every batch and also did a deeper sterilization 3 times a week. During this process every piece of fruit was scrubbed off to prevent any kind of cross contamination.
• Tote Wash- Received dirty totes and scanned them into the system.
• Disassembled all parts of dirty totes.
• Cleaned and washed each part and totes themselves.
• Pressurized totes and tested lids for leaks.
• Sterilized totes at 220 degrees Fahrenheit
• Unitizing- Measured out ingredients for each batch.
• Scanned ingredients into the MII system to be used in batches. This helped keep track of ingredients that were on hand in the facility.
Supervisor Sign Holder
Frontline Media-Syracuse, NY
March 2018 to June 2018
• Held the going out of business sign for Babies R Us
• Supervised another sign holder.
• Interviewed and hired sign holder.
• Made sure myself and other sign holder were there on time each day.
• Made sure other sign holder stood in the correct spot for the duration of the 5-hour shift.
• Signed in and out before and after every shift. Also made sure the store manager signed time sheet and sent a picture of signed sheet to the supervisor, after every shift.
• Was responsible for receiving payroll via Western Union and paid sign holder each week. P&A Trust Associate
Bank of NY Mellon-East Syracuse, NY
April 2017 to November 2017
• Worked mostly individually in the P&A department. This was a secured department. It stands for Processing and Authentication
• Job duties included looking over the incoming Trade to make sure there were no errors i.e. the date or the name of the account the money was being transferred from.
• The trade then needed to be entered into the system, and there was another group that would look over the wire to make sure it was entered correctly
• This was very high stress as there were hundreds sometimes thousands of trades that came in daily and we had to make sure the wires got out by their specified time and correctly of course.
• Quite a bit was learned from this assignment. Learned to be more proficient and to manage my time as best I could even if that meant not taking my paid breaks.
• Was consistently processing the most transfers per day with a 99% rate, of processing all transfers correctly.
• Had a great working relationship with my manager Call Center Representative
Suburban Propane (Aerotek Temp Agency)-East Syracuse, NY October 2016 to December 2016
· Took inbound calls during the busiest time for Suburban Propane.
· Placed orders and processed payments for propane that is used as a utility.
· Spoke to numerous irate customers that ran out of propane. This was due to either the company or the customer’s error and defused the situation without having to transfer to a supervisor.
· Had an average call monitoring score of 93%. A passing score was considered 85%
· Always volunteered for overtime. Was asked on numerous occasions to come in on my days off in addition to being asked to work 2 or more hours before my scheduled shift. Collections Representative
P&B Capitol-West Seneca, NY
November 2015 to February 2016
• Made outbound calls to collect funds from debtors. Worked on a third party basis.
• Contracted for collections on personal/installment loans as well as credit card debt. Followed all FDCPA guidelines when collecting and interacting with debtors.
• Utilized a dialer system during prime-time calling hours. Was top collector in my training class and also was the first person to get a payment in my training class.
• Was in the top 5 collectors during the months of November and December 2015. Due to the holidays this often the hardest time to collect debt.
Claims Processor
United Health Group-Tonawanda, NY
February 2014 to April 2015
· Worked individually processing health insurance claims for patients that either worked or resided in New York State and were on the Empire plan.
· The goal as processors was to process at least 44 claims an hour. That goal was consistently met or exceeded each month. The types of claims that were processed ranged from Medicaid and Medicare to claims with dual or triple insurance.
Knowledge of how to process the claim if the company (UHG) was secondary or even tertiary.
· The Quality was based on dollar accuracy and the number of claims processed correctly. Reached 100% accuracy in both these categories for 5 out of the 7 months that I was on the floor and being scored. Training took place between
Education
Regents Diploma
Lake Shore Senior High School - Angola, NY
Skills
• Inspiring team leader
• Flexible
• Excellent time management
• Goal-oriented
• Excellent communication skills
• Works well in a team setting as well individually
• Proficient in both Microsoft Word and Excel
• Reconciliation experience
• Creative problem solver
• Food Safety
• Operating Systems
• Operating systems
• Leadership
• Data analysis skills
• Root cause analysis
• Microsoft Access
• SQF trained
• Conflict management
• Communication skills
• Manufacturing
• Assembly
• HACCP
• Warehouse management
• Programmable logic controllers
• Electrical systems
• Software troubleshooting
• Machining
• Analysis skills
• Windows
• Management
• Mechanical knowledge
• Microsoft Word
• Microsoft Excel
• Computer skills
• Microbiology
• Aseptic technique
• Environmental monitoring
• Basic math
• Continuous integration
• Microsoft Office
• Data collection
• Marketing
• Project management
• Research
• Sales
• Cold calling
• Insurance sales
• Authentication
• Computer networking
• Supervising experience
• Quality control
• Microsoft Outlook
• Medical billing
• Math
• Heavy lifting
• Forklift
• Mechanic experience
• Inventory management
• SAP
• Assembly line
Certifications and Licenses
Food Safety Certification
Forklift Certification
Driver's License
LLV certified
July 2024 to Present
Certified to drive either LLV or Metris. Both are left-hand drive vehicles.
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