Account Executive Customer Service
Resume:
Diane Leiner
Cobalt, CT *****
*********@*****.***
Merchant Services Sales Account Executive with extensive experience and proven ability to deliver results in the payment processing industry.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Merchant Services Account Executive
Elavon Merchant Services
August 2018 to April 2019
Sale of credit and debit card processing to business merchants through United Bank and Berkshire Bank. Maintained relationships with bank branches in Connecticut and Massachusetts that generated new accounts through concise and effective presentations of Elavon's latest products and service offerings. Acquired business prospects through bank referrals and cold calling. Promoted a positive attitude to bank branch employees through meetings, conference calls and training on the latest credit card services and promotions. Maintained and expanded customer base through customer service, technology upgrades and account expansion. Proficient in Salesforce, POYNT terminals, Ingenico terminals, Tales Epos and VX520.
Merchant Services Account Executive
Key Bank Merchant Services
October 2016 to January 2018
Sold credit card processing, debit card, and gift cards to business merchants provided by Key Bank. Supported thirty two bank branches in Connecticut and Massachusetts. Acquired business prospects through bank referrals and cold calling. Trained businesses on newly installed payment systems. Joined bank branch huddles and manager's meetings as well as conference calls to teach the branches how best to position merchant services to their business clientele. Proficient in all of the Clover technology. Account Executive/Business Sales
Frontier Communications
August 2015 to July 2016
Generated new business revenue through relationship management as well as up selling existing customer base. Responsible for the sale of customer based phone equipment and phone systems, structured cablings and PRIs.
Merchant Services Account Executive
First Data Merchant Services
January 1997 to November 2013
Sale of credit card processing, debit cards, electronic check acceptance, gift cards and cash advances which included the latest POS technology. Acquired new business through cold calling, self sourcing and referrals. Maintained accounts with excellent customer service and upselling of equipment. Meeting and exceeding assigned revenue targets, quotas and goals. Ranked #1 in the country from approximately 800 account executives in 2001. Recipient of numerous sales awards including 7 time President's Club Winner. Maintained top 20 annual ranking among nationwide sales team in subsequent years.
Education
High school or equivalent
Skills
• Market Research
• Inside Sales
• Pricing
• Project Management
• Product Development
• Retail sales
• Sales
• POS
• Cash register
• Cash handling
• 23 years outside sales and customer service
• Customer service
• Cold calling
• Pricing
• Upselling
• Inside sales
• Salesforce
• Presentation skills
• Relationship management
• Account management
• Animal restraint
• Project management
• Product development
• Market research
• B2B sales
• Animal restraint
• Cold calling
• Account management
• Sales
• Cold calling
• Outside sales
• B2B sales
• Customer service
• Sourcing
• Product development
• Market research
• Relationship management
• Presentation skills
• Pricing
• Retail sales
• Salesforce
• Upselling
• Customer service
• Presentation skills
• Inside sales
• Relationship management
• B2B sales
• Research
• Retail sales
• Outside sales
• Customer service
• Pricing
• Upselling
• B2B sales
• Market research
• Sourcing
• Outside sales
• Salesforce
• Outside sales
• Pricing
• Upselling
• Relationship management
• Presentation skills
• Research
• Customer service
• Front desk
• Business development
• Driving
• Marketing
• Supervising experience
• Communication skills
• Computer skills
• Financial concepts
• Financial analysis
• Nursing
Certifications and Licenses
Salesforce Certification
Veterinary Technician Certification
Driver's License
CPR Certification
RN License
Assessments
Sales skills — Expert
October 2021
Influencing and negotiating with customers
Full results: Expert
Customer focus & orientation — Highly Proficient
November 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Highly Proficient
Sales skills — Expert
October 2021
Influencing and negotiating with customers
Full results: Expert
Work motivation — Proficient
July 2021
Level of motivation and discipline applied toward work Full results: Proficient
Verbal communication — Expert
October 2021
Speaking clearly, correctly, and concisely
Full results: Expert
Active listening — Highly Proficient
October 2021
Actively listening and appropriately responding in conversations Full results: Highly Proficient
Outside sales — Completed
April 2022
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Completed
Work style: Reliability — Completed
July 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Completed
Customer focus & orientation — Familiar
April 2022
Responding to customer situations with sensitivity Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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