Customer Service Active Directory
Resume:
Damon J. Garrison
**************@*****.***
SUMMARY
Senior IT Consultant with more than 20 years’ experience in enterprise information technology systems, with a focus on cloud technologies, infrastructure, security, team/project management, design, solution implementation, customer service and support for enterprise technology systems
TECHNICAL SKILLS
Technical Knowledge and Administration
Active Directory design, migration and maintenance; Group Policy creation, deployment and management; SAN technologies including iSCSI; Terminal Services/RDS, Citrix, RDP; VPN, SSL VPN, VLAN, OWA, DNS, WINS, DHCP, TCP/IP, SSL, IIS/Apache; NAT, RRAS; WDS/RIS PXE boot technologies; RAID and storage technologies; Domain and external DNS management; Backup and recovery systems; Asterisk/FreePBX, VoIP, Google Apps, Azure, AWS, AWS GOV, Azure GOV, O365 Admin/Migrations. (Quest, Fasttrack)
Operating Systems
Microsoft: Windows XP ~ Windows 10 clients; Windows Server NT3.5.1 ~ 2019; MS-DOS
Apple: Mac OSX (Desktop/Server), iOS
Unix/Linux: Debian; Centos; RedHat; Solaris 10; FreeBSD; Ubuntu
Mobile
iPhone, iPad, Android, MDM (AirWatch, Workspace One, Intune, Apple Business/School Manager
Hypervisors
VMware vSphere/ESX 3.5~7.x; Xen; KVM; Hyper-V, Nutanix
Infrastructure Management
SCCM, SCOM, Centrify, Dell Command Control, Dell OpenManage, Patching/3rd Party Patching
Cloud Technologies
AWS(Gov, Comm), Azure(Gov, Comm), Rackspace, OpenStack, Office365, Google Apps, Office 365, Alibaba Cloud, Salesforce, NextCloud, VMWare FedCloud, IBM Cloud, Google Cloud
Software
VMware vSphere vCenter; Microsoft Exchange 5.5 – 2019; Zoom, Slack, Microsoft Teams/Skype for Business, Microsoft SCCM/SCOM 2012/CB; Ivanti/Shavlik; MS ATP, Proxy servers, Microsoft SQL/MySQL; Microsoft Office 97 - 2019; WSUS; Veeam, Citrix XenDesk/Server; Veritas Backup Exec; Anti-Virus, Anti-Spam, email content security; Bitlocker and File Vault drive encryption technologies.
Hardware
Servers: Dell, HP and Lenovo
Desktops/Laptops: Apple, ASUS, Lenovo, Dell and HP
Network: Cisco, Dell, HP, SonicWALL, Meraki, Palo Alto, 3Com, Extreme
EXPERIENCE
Senior Security Engineer (Team Lead)
Lands End Inc.
In conjunction with CloudOps team deployed Windows Cloud PC to 1500 global users
Developed Conditional Access Policies for Cloud/OnPrem resources based on location and other factors
Deployed MFA using Azure
Customized Windows 10 using NIST security baselines.
Coordinating program to migrate from PingOne to Okta for customer identity.
Team-lead for IAM and Access-Control within SecOps
Developed plan to migrate from AD to AAD for internal resources.
Leading standardization push across IT (shared language, SOP’s etc) Leading push for automation of tools within Access-Control/ IAM (Scripting, Okta Workflows)
Senior Consultant (Contract)
General Dynamics Mission Systems
Migrated Office365 Tenant/Active Directory Domain, Changed Email Domain for 12000 users using Quest Migration Manager
Re-designed Active Directory topology
Migrated and Deployed new ADCS server (ADCS 2003 – ADCS 2019)
Active Directory Remediation and Cleanup
Migrated 25 individual Active Directory Domains into new Corporate Domain
Senior Consultant (Contract)
Marquette University
Created and Deployed Windows 10 In-Place Upgrade Task Sequence to 18000 users using SCCM (Planning, Execution, Training)
Developed Task Sequence Logic for automated bios updates during imaging.
Customized Windows 10 using NIST security baselines.
Deployed SCCM Cloud Management Gateway on Azure
Deployed Upgrade Analytics tool to end-points, led effort on customization of tool/dataset
Active Directory Remediation and Cleanup / SCCM Heath Check and Cleanup
JAMF MDM Remediation and Cleanup
Senior Consultant (Contract)
St. Louis College of Pharmacy
Migrated Office365 Tenant/Active Directory Domain, Changed Email Domain for 12000 users using Quest Migration Manager
Re-designed Active Directory topology
Migrated and Deployed new ADCS server (ADCS 2003 – ADCS 2019)
Active Directory Remediation and Cleanup
Senior Consultant (Contract)
Tri-Health Inc
Created and Deployed Windows 10 In-Place Upgrade Task Sequence to 38000 users using SCCM (Planning, Execution, Training)
Developed Task Sequence Logic for automated bios updates during imaging
Customized Windows 10 using NIST security baselines
Deployed SCCM Infrastructure from green field
Deployed SCCM Cloud Management Gateway on Azure
Deployed Upgrade Analytics tool to end-points, led effort on customization of tool/dataset
Active Directory Remediation and Cleanup / SCCM Heath Check and Cleanup
IT Consultant (Contract)
San Francisco Museum of Modern Art
Deployed SCCM CB,
Evaluated current environment, recommend/implement changes
Designed Client Upgrade TS to Windows 10 1909, Utilizing Dell CCTK, MDT
Configured Azure Subscription/Services/VPN
Configure SCCM Cloud Gateway
Deployed Intune Co-Management, Policies
GPO Cleanup/Creation
End User Computing Architect (Contract)
Sterling Computers
Performed In-Place upgrade of SCCM 2012 to SCCM 2019, Upgrade SCCM, evaluated current environment, recommend/implement changes
Designed in-place upgrade, side by side Windows 10 client migration using Dell Migration Tool (DMT)
Application packaging
Image Creation
Task Sequences including UDI frontend, Deployed Hyper-V 2019 Cluster
Senior Consultant (Contract)
Baylor, Scott and White Healthcare System
Created and Deployed Windows 10 In-Place Upgrade Task Sequence to 58000 users using SCCM (Planning, Execution, Training)
Developed Task Sequence Logic for automated bios updates during imaging
Customized Windows 10 using NIST security baselines
Upgraded SCCM Infrastructure to latest Build
Deployed SCCM Cloud Management Gateway on Azure
Deployed Upgrade Analytics tool to end-points, led effort on customization of tool/dataset
Active Directory Remediation and Cleanup / SCCM Heath Check and Cleanup
POC of AIrwatch/WS1 for use with Kiosk, BYOD and Macintosh Deployments
Consultant(Contract)
San Francisco Municipal Transportation Agency
Created and Deployed Windows 10 Image to 6500 users using SCCM
(Planning, Execution, Training)
Developed Task Sequence Logic
Customized Windows 10 using NIST security baselines
Deployed and Configured MBAM (Bit locker) and Windows Hello for Business
Upgraded Citrix Xen 6.7 to 7.12 (2500 Users)
Migrated Servers and Workloads to Azure Government
Active Directory Remediation and Cleanup
Configured and Deployed VEEAM Backup and Recovery for VMWARE
Administration/Monitoring of O365 Email
Senior Consultant 9/2016 – 12/2018
Convergent Computing
Consulting in Various Practice Areas: Azure AD, Office 365, Identity Management (OKTA, AAD, OneLogin, AD), Windows Desktop, MDM (Intune, AirWatch)
Migrated 3000 Users from AirWatch to Intune
Migrated 7500 users from Novell GroupWise to Office 365 Government (L3 – Migration Support
Performed re-architecture of Citrix Xen 7.12 environment for 1500 users
Deployed AirWatch MDM/WorkSpace 1 for Macintosh Endpoints
Senior Consultant/Managing Partner 1/2010 -
Inforeality LLC
Successfully completed numerous projects for various businesses (as a sub-contractor or contractor)
Customer Service, Expectation Management
Built Windows 2012 AD domain and services (DHCP, WSUS, AD DS, DNS) for domain with 500 users
Migrated Exchange 2007 server with 300 users to office 365 E3
Implemented Rights Management solution using AD RM and Azure RM
Implemented hybrid instance of exchange 2012/Office 365 resulting in increased user productivity and lowered calls for support
Implemented “Infrastructure Refresh Plan” involving the replacement/upgrade of 200 geographically dispersed servers and 600 desktops/laptops/phones
Implemented solution to Enable Apple Mac users access to AD resources
Senior System Administrator/Consultant
5/2021 – Current
7/2022 – 3/2024
10/2021 – 3/2022
3/2020 – 2/2021
10/2019 – Current
4/2019 – 9/2019
12/2017 – 3/2019
Various Companies (Contracts)
Hold a leadership role - training and mentoring junior staff members, supervising staff.
Manage the company’s Microsoft Windows Server 2008 R2 and infrastructure across three sites, including Active Directory, Exchange Server 2010, SQL Server 2012/2008 R2, web servers, and other mission critical services
Designed a VMware High availability private cloud infrastructure solution leveraging vCenter and vSphere 5.x, and deployed the solution in a collocation facility for maximum availability. Currently migrating mission critical enterprise systems to the new environment. Deployed Cloud-based Anti-Spam/Email Filtering solution for use on Exchange Server 2010 dramatically reducing undesired spam, email virus’ and malware. Stabilized an existing 5-host Microsoft Hyper-V cluster with reoccurring fault issues resulting in more trustworthy virtual environment
Stabilized the company’s Microsoft 2010 Exchange infrastructure, and other misconfigured servers resulting in a more reliable internal customer experience
Deployed a Hybrid configuration of Exchange 2010 and Office365 to increase availability of services to off-site users
Designed and Deployed a VoIP PBX system using asterisk to 200 users
Senior Consultant/ Sr. Network Engineer
2001-2009
Company Confidential
Researched, designed and built virtualized host platforms leveraging VMware ESX hypervisor technologies on robust hardware configured in a HA topology, successfully deploying them in a hardened collocation facility to provide for centralized mission critical services which improved performance and availability to internal and external customers
Configured and deployed VMware based hypervisor solutions in large regional offices, utilizing iSCSI based centralized storage, reducing footprint/power/cooling requirements, which saved the company a minimum of $150K in electrical systems upgrades while simultaneously expanding server rollouts
Leveraged physical to virtual technologies to virtualize existing servers, resulting in the retirement of aging physical hardware, reducing replacement costs and build time, and reducing costs associated with power and cooling
Managed a network infrastructure of 130 servers, 625+ hosts, and 625 users across 5 regional and 21 branch offices within two companies spanning Active Directory forests
Designed and built the 2003 forest function level Active Directory topology for our subsidiary company, also configured inter-forest relationships for cross company resource access, which allowed our subsidiary to perform business processes independently
Coordinated and instituted the Active directory upgrade from 2000 native mode to a 2003 forest function level
Implemented early adoption of virtualization technologies, which reduced hardware requirements by 50% during rollout of new or replacement of systems in branch offices
Negotiated with several vendors with ability to secure substantial savings for capital cost equipment
EDUCATION
State University of New York at Buffalo
1994-1998
Buffalo, NY
Computer Engineering
City College of San Francisco
2010-2011
San Francisco, CA
Chinese
Real Estate
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