Customer Service High School
Resume:
Houston, TX *****
************@*****.***
EDUCATION AND
TRAINING
High School Diploma
Barron Collier High School, Naples,
FL
May 2023
SUMMARY
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. SKILLS
EXPERIENCE
CUSTOMER CARE REPRESENTATIVE
Tide Dry Cleaners Naples, FL November 2023 - September 2024 CUSTOMER SERVICE ASSOCIATE
Walgreens Naples, FL July 2022 - November 2023 LUCE HILAIRE
• Customer Service
• Data Entry
• Database Research
• Customer Relationship
Management
• Complaint Handling
• CRM Software
• Customer Relationship
Management (CRM)
• Microsoft PowerPoint
• Credit card payment processing
• Active Listening
• POS Systems
• Customer Support
• Programming
• Answered customer inquiries over the phone and via email.
• Resolved customer complaints promptly and professionally.
• Identified opportunities to upsell additional services when appropriate.
• Processed orders accurately and efficiently according to established procedures.
• Participated in team meetings to discuss strategies for improving customer satisfaction levels.
• Promoted product offerings to drive growth and exceed benchmarks.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Greeted customers and identified their needs.
• Provided information about products and services available to customers.
LH
CUSTOMER SERVICE REPRESENTATIVE
Verizon Wireless Naples, FL April 2021 - June 2022 LANGUAGES
English:
Professional
French:
Limited
• Resolved customer inquiries in a timely manner.
• Assisted customers with returns, exchanges, refunds, and other transactions as needed.
• Answered phone calls from customers promptly and courteously.
• Kept work area neat, clean, and well-stocked at all times.
• Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Answered customer inquiries and provided accurate information regarding products and services.
• Gathered customer feedback through surveys and used the data to improve customer service.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Supported sales team members to drive growth and development.
Contact this candidate