Customer Service Food Safety
Resume:
Phillip Becerra
Santa Maria, CA *****
**********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Shift Leader
Burger King-Vandenberg AFB, CA
July 2024 to Present
• Maintained a clean and sanitary work environment, following all food safety regulations and guidelines
• Prepared and cooked food items according to recipes, ensuring quality and consistency
• Handled and stored food products properly to prevent contamination or spoilage
• Collaborated with kitchen staff to ensure timely preparation of meals during peak hours
• Operated kitchen equipment safely and efficiently, including ovens, grills, fryers, slicers, etc
• Provided excellent customer service by addressing customer inquiries, concerns, and special requests regarding food allergies or dietary restrictions
• Maintained knowledge of menu items, ingredients used, cooking techniques, and presentation standards
Shift Leader
Wetzel's Pretzels-Santa Maria, CA
May 2016 to Present
• Maintained a clean and sanitary work environment, following all food safety regulations and guidelines
• Prepared and cooked food items according to recipes, ensuring quality and consistency
• Handled and stored food products properly to prevent contamination or spoilage
• Maintained knowledge of menu items, ingredients used, cooking techniques, and presentation standards
• Provided excellent customer service by addressing customer inquiries, concerns, and special requests regarding food allergies or dietary restrictions
• Assisted in the training of new employees on food handling procedures and safety protocols
• Managed multiple tasks simultaneously in a fast-paced environment while maintaining attention to detail
• Operated kitchen equipment safely and efficiently, including ovens, grills, fryers, slicers, etc
• Collaborated with servers to ensure accurate communication of customer orders for efficient meal preparation
Freight Team Associate
The Home Depot-Santa Maria, CA
April 2024 to May 2024
Team Member/Cashier
Walgreens-Santa Maria, CA
November 2023 to January 2024
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
• Collaborated with the store management team to resolve pricing discrepancies or product returns
• Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
• Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
• Maintained accurate inventory records by conducting regular stock counts and reconciling discrepancies
• Efficiently unloaded incoming shipments, organized merchandise, and stocked shelves according to planograms
• Monitored expiration dates of perishable goods and rotated stock accordingly to minimize waste Sandwich Artist
Subway-Santa Maria, CA
August 2021 to April 2022
• Prepared and assembled sandwiches, wraps, and salads according to customer specifications
• Maintained a clean and organized work area, following food safety guidelines at all times
• Provided excellent customer service by greeting customers, taking orders, and answering questions about menu items
• Operated cash register accurately for order processing and handled cash transactions efficiently
• Managed inventory levels of ingredients and supplies to ensure availability during peak hours Food and Beverage Attendant
Chumash Casino Resort-Santa Ynez, CA
September 2019 to August 2020
• Showcased daily breakfast, lunch, and dinner features, detailing key cuisine elements and recommended wine and spirit pairings
• Collaborated with kitchen staff to ensure timely delivery of food orders to customers' tables
• Maintained a clean and organized work area throughout shifts to uphold sanitation standards
• Provided recommendations on menu items based on guests' preferences and dietary restrictions
• Efficiently processed guest payments using POS system while maintaining accuracy in cash handling procedures
• Responded promptly to guest inquiries or concerns, resolving issues in a professional manner
• Upsold additional menu items such as appetizers, desserts, or specialty drinks to increase revenue per table
• Collaborated with team members to ensure smooth operations during busy periods or special events
• Communicated special requests or dietary restrictions from guests accurately to kitchen staff Education
High school diploma
Santa Maria High School - Santa Maria, CA
August 2013 to June 2017
High school diploma
Skills
• Food Service
• Food Preparation
• Serving Experience
• Meal Preparation
• Kitchen Experience
• Food Handling
• Food Safety
• Cash Handling
• Cash handling
• Food handling
• Cash register
• Serving
• Customer service
• Sales
• Hospitality
• Guest services
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