General Manager Customer Service
Resume:
Emily Laviolette
General Manager and Supervisor
Whitinsville, MA 01588
*************@*****.***
My goal is to grow within an atmosphere where morals, intelligence, and commitment are valued. I am a go-getter and also a leader. I will strive to be an asset for you and my co-workers as well. Work Experience
Warehouse Operator
Medline Industries-Uxbridge, MA
December 2023 to Present
Picker packer. Loading trucks and wrapping pallets. Made sure every order was correct and labeled properly.
Warehouse Lead/Supervisor
Capstone Logistics, LLC-Westborough, MA
December 2022 to November 2023
Trained incoming employees on the pallet jack (walkie), sit down forklift, and the safety expectations of our facility.
Set tye work from most important to least important every night of work. Unloaded trucks, recieved product, and placed in correct product shelving. Did all paperwork upon arrivap and end of shift.
Used an rf scanner/telzon.
Bartender/Server
Mac and Walts-Norton, MA
September 2022 to November 2022
I bartend and serve. I help customers with their orders. Use the pos system correctly. Handle cash and food in accordance with all rules and regulations. Bartender
Pawtucket patriot-Pawtucket, RI
October 2021 to September 2022
Served customers in a timely manner. Created craft cocktails. Served food when needed. Created a fun atmosphere for all to enjoy. Handled cash, keno, and all transactions perfectly and efficiently. Sales, Moved to General Manager
Ashley Homestore Furniture
November 2018 to December 2020
in under 90 days
• Managed store to a growth of 30% YOY
• Assisted with buying of products based on the demographic for this particular location
• Managed a staff of ten people
• Kept inventory fresh and up to date with changing vignettes/accessories/rugs
• Trained staff on how to properly "upsell" and getting bigger average tickets Owner/Operator
Emjay's Auctions
June 2017 to September 2018
• Bought and sold antiques and collectibles
• Acquired specific items clients were looking
• Managed money and bookkeeping
• Kept inventory current with on trend styles
Sales
Pilgrim Furniture City
November 2015 to March 2017
Maintained great customer service throughout their shopping trip.
● Get people the furniture and accents that they will cherish for a long time.
● Special order many items with fabric/leather samples.
● Placed orders through our computer system without making errors.
● One of the top performers right from the beginning. Substitute Teacher
Worcester Public Schools
2012 to 2014
Keep the students on task and engaged with the material at hand.
● Make sure all work is completed in a timely manner.
● Make sure the classroom stays functional in the absence of the original teacher. Banquet Server
The Oliver Wight Tavern at Old Sturbridge Village
2012 to 2012
● Provided great customer service for events like Weddings, and Banquets.
● Set up and take down of different rooms and cleaned the areas before and after the events.
● I left due to pregnancy and the inability to carry the 50lb trays around. Waitress
Astronaut Pizza House-Ware, MA
2011 to 2012
● I am in control of the front of the restaurant by myself, all 12 tables plus the phone orders and takeout orders.
● I take orders and serve the customers promptly and give excellent customer service. Waitress
Snow's Restaurant-Ware, MA
2011 to 2012
● I was the jack of all trades there, I worked in the kitchen, bartended, and also worked as a waitress.
● I was able to provide excellent customer service in a variety of ways and excelled in all of them.
● I left to get more hours and better pay at another restaurant but I am eligible for rehire at any time. Secretary
Fred Fijal Trash Removal-Gilbertville, MA
2008 to 2011
● I was in charge of all accounts, making sure bills were paid and accounts were up to date in all manners.
● Answered phone calls and helped troubleshoot problems to make sure customers were satisfied with the service they were paying for.
● Helped around the office in any way I could, this helped give me great organizational skills.
● I was a valued asset to the company and would be eligible to be hired again in the future, if I wanted to return.
Further positions furnished upon request.
Education
Geography, Natural Science, and Secondary Education Worcester State University
2013 to 2016
Associate's Degree in Liberal Arts in Liberal Arts Quinnsigamond Community College
2010
Skills
• Moving
• Dispatch
• Intelligence Experience
• Banquet Experience
• Phone Etiquette
• Bartending
• Upselling
• GIS
• Store Management Experience
• Management
• Serving Experience
• Military Experience
• Merchandising
• Team development
• Management
• Production management
• Leadership
• Sales
• Upselling
• Customer service
• POS
• Pricing
• Negotiation
• Presentation skills
• Store management
• Cash handling
• Bartending
• Sourcing
• Cash register
• Analysis skills
• Merchandising
• Industrial equipment
• Forklift
• ERP systems
• Warehouse management
• Teaching
• Intelligence experience
• GIS
• Warehouse management system
• HR sourcing
• Serving
• Purchasing
• Human resources
• Recruiting
• Bookkeeping
• Food handling
• Procurement
• Manufacturing
• Retail sales
• B2B sales
• Salesforce
• Communication skills
• Logistics
• Supply chain management
• E-commerce
• Oracle EBS
• Oracle
• Sage
• Production planning
• Computer literacy
• Computer skills
• Microsoft Excel
• Mentoring
• Supply chain
• Mechanical knowledge
• Quick service & fast food restaurant
• Café
Certifications and Licenses
Food Handler Certification
Auctioneer
October 2021 to Present
Forklift Certification
December 2022 to Present
Pallet Jack Certification
December 2022 to Present
I have been working with pallet jacks single and double for over 8 years. I am a certified trainer on them as well as the forklift and scissor loft.
Driver's License
Contact this candidate