System Administrator Operations Coordinator
Resume:
Nicole Yeaman
Farmingdale, NY
******.*********@*****.***
OBJECTIVE To obtain a high level management position, in which I am given the
opportunity to play a direct role in the growth and success of the company.
EDUCATION Long Island University/C.W Post Campus, Brookville, New York
Bachelor of Science in Forensic Science/ Minor in Chemistry, May 2010
G.P.A. 3.568
COMPUTER Proficient in Microsoft Word, Excel, Outlook, Google forms, Salesforce.com, DocuSign, SKILLS Concur, Square, RepSpark, Authorize.net and Freezer Pro Enterprise
Working Knowledge of Microsoft PowerPoint, Canva, Spotfire and ACS.
WORK TYR Sport, Farmingdale, New York
EXPERIENCE Operations Coordinator (December 2021- Present)
●Provide daily administrative support to all departments amongst all software- Concur, Square, DocuSign, Spotfire, and Repspark.
●System administrator for Salesforce
Create new fields/objects, reports, dashboards, email alerts, workflows.
●Participate in event set up and execution (Rogue Invitational, TYR Wodapalooza)
Set up discounts and update inventory in the point of sale, Square.
●Create work instructions/SOPs to outline processes and streamline onboarding.
●Provide log ins and training to new hires on designated department software.
●Assist the sales team to ensure retailers are following our MAP policy.
Email UPCs and holiday schedule to retailers
Upload UPCs into MAP monitoring system, Wiser
●Collaborate with the accounting team on accounts receivable and expense submission.
●Review and approve invoices as needed.
●Collaborate with legal counsel regarding trademarking.
●Maintain effective communication and coordination amongst all departments.
●Safety committee member
Perform routine inspections
Develop and record safety training
●Provide notary services as needed.
BioIVT, Westbury, New York
Pre-Sale Engagement Manager (February 2021- October 2021)
●Managed daily operations within the Pre-Sale Engagement department, including Clinical Support Services (CSS) and Sourcing functions, with a focus on on-time delivery of information.
●Managed a team of approximately 5 staff and executed performance reviews yearly.
●Managed the sourcing function, including costing, lead time, and quote support.
●Managed the production of inventory reports and inventory reservations.
●Ensured staff received adequate training and all training was documented.
●Investigated quality or service delivery concerns and non-conformances.
●Implemented corrective and preventative measures as needed.
●Participated in the demand management process to maintain proper inventory levels, including working with site management and kit production to collect needed inventory.
●Reviewed and approved department invoices, including payments to the clinical network.
Clinical Operations Manager (October 2018- February 2021)
●Managed daily operations within the Disease State Biofluids department including laboratory, clinical data, inventory, customer service support, and clinical documentation.
●Managed team of approximately 13 staff and executed performance reviews yearly.
●Provided leadership through effective goal setting, delegation, hands-on involvement, adequate training, and communication.
●Oversaw clinical specimen production and daily shipment scheduling, with a focus on on-time delivery.
●Investigated quality concerns and non-conformances.
●Managed inventory and stock levels and oversaw quarterly specimen inventory count.
●Reviewed and approved department invoices, including payments to the clinical network.
Clinical Operations Assistant Manager (January 2018- September 2018)
●Oversaw 4 lab technicians including training, yearly performance review, and problem resolution
Prepared orders for lab technicians including sample locations, labels, and documentation needed for shipment.
Planned work schedules of lab technicians to maintain adequate coverage of the laboratory.
Ensured the lab was kept clean and organized.
Ensured incoming samples were sent for testing (CBC, RF, Viral).
●Developed and implemented processing instructions for complex orders.
●Performed QC of samples prior to shipment.
●Led quarterly inventory counts.
●Reviewed and approved invoices from suppliers.
●Oversaw 7 office staff, assisting with daily problem solving and new projects.
●Provided customer service with project updates and processing discrepancies.
●Scheduled and coordinated shipments.
●Interviewed and contributed to the selection of new employees for the lab and office.
Clinical Laboratory Supervisor (January 2012- December 2017)
●Oversaw 3 lab technicians including training and yearly performance reviews.
Prepared orders for lab technicians including sample locations, labels, and documentation needed for shipment.
Planned work schedules for lab technicians to maintain consistent and adequate coverage of the laboratory.
Ensured the lab was kept clean and organized.
Ensured incoming samples were sent for testing (CBC, RF, Viral).
●Developed and implemented processing instructions for complex orders.
●Performed QC of samples prior to shipment.
●Led quarterly inventory counts.
●Assisted in ERP development, training, and implementation.
●Reviewed and approved invoices for suppliers.
●Provided customer service with project updates and processing discrepancies.
Clinical Laboratory Technician (April 2011-December 2012)
●Checked-in incoming samples and imported into Freezer Pro.
●Sent samples out for laboratory testing.
●Made labels and spreadsheets for the orders being processed.
●Located, aliquoted, and labeled samples for orders to be processed.
●Updated samples used in Freezer Pro.
●Maintained lab equipment.
LICENSES / Notary Public Commission, State of New York (October 2023)
CERTIFICATIONS CPR/AED certified (April 2023)
Stericycle Bloodborne Pathogen Training (2021)
BioIVT Leadership Academy Program (May 2018)
MEMBERSHIP Alpha Epsilon Phi Sorority
INTERESTS Swimming and photography
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