Office Manager Real Estate
Resume:
COURTNEY
DONEY
Kaidensmommy**@gmail
.com
Barnesville, GA 30204
My objective is to enhance my educational and professional skills in a stable and dynamic workplace, and to also build a long-term career with opportunities for career growth. Assist 100+ customers per day, providing successful solutions In a polite manner using active listening to ensure customer retention. Maintain strong company product and service knowledge to better assist customers with concerns, questions and general education.
PROFESSIONAL SUMMARY
Skyvision Properties LLC - PROPERTY OFFICE MANAGER Griffin, GA • 06/2021 - 07/2022
WORK HISTORY
SKYViSION pROPERTIES llc responsible for supervising office staff, handling daily operations, producing and updating MLS listings to track real estate sales,
supporting the marketing team, organizing filing
systems, and assisting with contracts.
•
Optimized organizational systems for payment
collections, AP/AR, deposits and recordkeeping.
•
Hired, managed, developed and trained staff,
established and monitored goals, conducted performance reviews and administered salaries for staff.
•
• Completed bi-weekly payroll for Number employees. Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client
relationships.
•
Improved customer satisfaction scores through
application of superior conflict resolution and problem- solving skills.
•
Oversaw appointment scheduling and itinerary
coordination for both clients and personnel.
•
Performed billing, collection and reporting functions for office generating over $Number annually.
•
Improved office operations by automating client
correspondence, record tracking and data
•
SKILLS
Excellent communication,
and learning skills
•
Ability to work under
pressure
•
Customer Service and
Phone support
•
Willingness to work as a
team
•
Excellent time
management skills
•
Very self-motivated, and
have the willingness to
learn, and not give up
•
Penn Foster Career School
01/2017
Successful completion and
certification of Penn
Foster's Pharmacy
Technician program, Medical
Billing
and Medical Administrative
Assistant program.
EDUCATION
High School Diplomia, Lamar
County High School
Trojan, Barnesville, GA •
05/2009
high school diploma
GA Department Of Corrections - Personal assistant
Forsyth, GA • 10/2020 - 04/2021
communications.
Managed costs and billing and resolved financial
discrepancies effectively through organizational
management of account information using Type
software.
•
Analyzed and solved multi-faceted problems that
effected executive leaders and business initiatives.
•
Arranged corporate and office conferences for company employees and guests.
•
Managed supervisor itinerary and appointments and
streamlined scheduling procedures.
•
Developed highly-efficient administrative team through ongoing coaching and professional development
opportunities.
•
Initiated timely project management within budget
constraints for multi-faceted problems concerning
executive leaders.
•
Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
•
Managed Number employees through Action and Action, reducing employee turnover Number%.
•
Developed internal requirements which complied with Program standards to minimize regulatory risks and liability across program.
•
Drove implementation of Type and Type software to
automate office operations.
•
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
•
Carried out day-day-day duties accurately and
efficiently.
•
CORRECTIONS assist AND COMPLETE a wide range of
customer service and administrative duties in support of ongoing and future agency initiatives
•
Responsible for tracking and organizing workload coming through email and other channels, responding to
customer inquiries, and ensuring the program is
operating efficiently
•
Duties may be complex in nature and may involve access to confidential information
•
• A part of a team that SUPPORTS OTHER agency priorities. Displayed absolute discretion at handling confidential information.
•
Oversaw personal and professional calendars and
coordinated appointments for future events.
•
Maintained appropriate filing of personal and
professional documentation.
•
Responded to emails and other correspondence to
facilitate communication and enhance business
processes.
•
Provided multifaceted services to career professionals by running errands, managing mail, scheduling
appointments and arranging transportation.
•
Organized and attended meetings and compiled related documents and reports.
•
• Sourced and ordered office equipment and supplies. Arranged domestic and international travel plans and itineraries.
•
Kept detailed track of household and maintenance
inventory and schedules.
•
Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
•
Organized clients' homes prior to arrival home and performed house-sitting duties.
•
Managed pet care, phone screening, shopping and bill paying to provide clients with premium family time.
•
Monitored household expenditures and budgeted for
groceries and household utility payments.
•
Utilized personal and professional networks to identify, acquire and manage new clients.
•
Transported children to and from school, activities and appointments.
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• Picked up and dropped off clients at airport.
• Coordinated and planned vacations for family.
Updated executives on changing business needs by
thoroughly documenting internal and client meetings.
•
Managed residential properties and staged homes prior to clients' arrivals.
•
Informed vendors and contractors of client project requirements to foster client satisfaction.
•
Checked residencies for move-in readiness prior to client arrivals.
•
Brad Cole Construction - CONSTRUCTION ADMIN
Juliette, GA • 07/2019 - 12/2019
Assist in the preparation, review, and administration of contractual proposals relating to Our company's
construction projects
•
Responsible for preparing bids and negotiating
specifications for materials, equipment, manpower, or other construction services.
•
Prepared and maintained departmental and construction contracts and invoices and submitted for payment.
•
Processed and filed construction punch lists, contractor progress reports and architectural monthly reports.
•
Coordinated daily mail and expedited overnight services, courier services and inter-office communications for construction site personnel.
•
Tracked departmental and capital budget and
repositioned monthly and year-to-date budget and
variances.
•
Conducted research and gathered information in support of construction supervisor's decision-making
responsibilities.
•
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
•
Assisted coworkers and staff members with special tasks on daily basis.
•
Managed filing system, entered data and completed
other clerical tasks.
•
Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
•
Managed paper and electronic filing systems by routing various documents, taking messages and managing
incoming and outgoing mail.
•
Answered multi-line phone system and transferred
callers to appropriate department or staff member.
•
Answered and managed incoming and outgoing calls
while recording accurate messages for distribution to office staff.
•
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
•
• Created and maintained detailed administrative
processes and procedures to drive efficiency and
accuracy.
Conducted invoicing and investigated accounts
receivables discrepancies.
•
Continually sought methods for improving daily
operations, communications with clients, recordkeeping and data entry for increased efficiency.
•
Completed forms, reports, logs and records to quickly handle all documentation for human resources.
•
Composed and proofread memos, letters and reports to verify error-free communication.
•
Maintained daily reports and advised executive leaders in decision-making processes.
•
Volunteered to help with special projects of varying degrees of complexity.
•
Identified and recommended changes to existing
processes to improve accuracy, efficiency and quality service.
•
Maintained clean reception area to promote positive, professional environment for clients.
•
Liaised between clients and vendors and maintained effective lines of communication.
•
Opened and properly distributed incoming mail to
promote quicker response to client inquiries.
•
Established administrative work procedures to track staff's daily tasks.
•
Answered and quickly redirected large volume of calls on central system.
•
Answered, responded to and transferred over Number daily phone calls on multi-line phone system.
•
Facilitated timely delivery of special projects to meet organizational and departmental objectives.
•
• Performed research to collect and record industry data. Used Software to prepare various correspondence,
reports and other written material.
•
Created and implemented standard operating procedures for records handling.
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Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later
dissemination to key stakeholders.
•
Supported company leaders by managing budgets,
scheduling appointments and organizing itinerary.
•
• Managed Number calendars to strategically coordinate meetings, appointments and events.
Developed recordkeeping systems for employee records and company documents to optimize operations and
reduce project lags.
•
Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
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Transcribed and organized information to assist in preparing speeches and presentations.
•
Managed complex and detailed projects for executives by ensuring budget adherence and timely delivery.
•
Increased office efficiency by modernizing document organization systems and effectively implementing Type solutions.
•
Updated tracking spreadsheets with latest Type and Type information.
•
Managed over Number monthly invoices for organization of Number people and maintained accurate processing and verification.
•
Found new sources for office supplies and closely
monitored inventory use to cut costs by $Amount.
•
• Compiled Type reports for program leaders.
Successfully completed special projects to exceed goals of both Type department and overall organization.
•
Analyzed and managed over Number invoices for various Fortune 500 companies.
•
Increased office participation in special events by creating Timeframe newsletter with detailed calendars and other office updates.
•
Handled all domestic and international travel
arrangements and reservations, cutting company's travel expenses by Number%.
•
Achieved Result by double-checking accuracy of Type forms and Action.
•
Developed new filing and organizational practices, saving company $Amount per Timeframe in labor expenses.
•
Updated tracking system with Type information for
program.
•
Maximized clerical staff productivity by reorganizing training program and effectively supervising Number employees.
•
Improved customer service rating by Number% by
training Number new employees on proper phone
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CareMaster Medical Services - File Clerk
Griffin, GA • 01/2019 - 07/2019
handling techniques.
Surpassed team goals by partnering with Job title and Job title to implement best practices and protocols.
•
Implemented new data management system, expediting data retrieval by Number%.
•
Implemented new Type software to take meeting
minutes and messages, transcribe notes from Job title and digitize over Number Type records.
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File new medical records and retrieve existing medical records by gathering appropriate record folders and contents; assigning and recording new record numbers; verifying existing record numbers; inputting and
recording locations to computer; delivering records
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ASSIST 100+ CUSTOMERS PER DAY, PROVIDING
SUCCESSFUL SOLUTIONS IN A POLITE MANNER USING
ACTIVE LISTENING TO ENSURE CUSTOMER RETENTION
•
MAINTAIN STRONG COMPANY PRODUCT AND SERVICE
KNOWLEDGE TO BETTER ASSIST CUSTOMERS WITH
CONCERNS, QUESTIONS AND GENERAL EDUCATION.
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• Examined, categorized and sorted incoming documents. Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
•
• Maintained physical and computer-based filing systems. Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
•
Implemented improvements to file systems and
procedures.
•
Located missing file materials to help teams meet
project deadlines and avoid lost man-hours.
•
Adhered to company policies and government regulations regarding data oversight and confidentiality to promote overall information security.
•
Responded to internal and external requests for
information.
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Upheld confidentiality of information to avoid potential data breaches and client lawsuits.
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• Trained junior clerical staff on department procedures.
• Wrote documents outlining file management protocols. Optimized information gathering and presentations with implementation of practical filing system.
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Pike County School District - Substitute Educator
Zebulon, GA • 08/2018 - 05/2019
Cleaned up files regularly by removing outdated
information for archival or disposal.
•
Followed up with staff and customers by phone and
email regarding missing or needed information and
compiled retrieved information into files.
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Inputted data such as file numbers, new or updated information or document information codes into
computer systems to support document and information retrieval.
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• Classified files based on source, type or other details. Created reports, correspondence and spreadsheets with Microsoft Office programs.
•
Processed correspondence, conducted post office
pick-ups, and distributed mail to appropriate parties.
•
Administered gathering and preparation of Type, Type, and Type files within strict deadlines and in alignment with specific Job Title's needs and requests.
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Maintained strict data accuracy standards via multiple reviews of Type files for presentation to Job Titles.
•
Improved physical and digital filing systems with
enhancements to organizational strategies.
•
Carried out the instructional and classroom management processes for teachers who are absent for a day or for extended periods of time
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Responsible for maintaining established rules, procedures and policies of the classroom, school, and district.
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Adapted teaching methods and instructional materials to meet students' varying needs and interests.
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Enforced school and class rules to maintain order in classroom.
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• Followed lesson plans designed by absent teachers. Distributed textbooks, workbooks, papers and pencils to students.
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Attended professional meetings, educational conferences or teacher training workshops to improve professional competence.
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Operated computers or audio-visual aids to supplement presentations.
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Conferred with parents or guardians, other teachers, counselors and administrators to resolve students'
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McIntosh Trails Early Learning Center - paraprofessional educator
Barnesville, GA • 01/2015 - 07/2019
behavioral and academic problems.
Prepared, administered and graded tests and
assignments to evaluate students' progress.
•
Counseled students with adjustment or academic
problems.
•
Prepared objectives and outlines for courses of study by following curriculum guidelines or requirements of states and schools.
•
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
•
Carried out day-day-day duties accurately and
efficiently.
•
Demonstrated respect, friendliness and willingness to help wherever needed.
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Worked flexible hours; night, weekend, and holiday shifts.
•
Performed duties in accordance with applicable
standards, policies and regulatory guidelines to promote safe working environment.
•
Maintained energy and enthusiasm in fast-paced
environment.
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Proved successful working within tight deadlines and fast-paced atmosphere.
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Offered friendly and efficient service to customers, handled challenging situations with ease.
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Developed and maintained courteous and effective
working relationships.
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Used critical thinking to break down problems, evaluate solutions and make decisions.
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• Mc intosh trail
Planned and executed lesson plans, Collaborated with colleagues to integrate new activities, Participated in education conferences and workshops, Experience in managing, motivating teams and training
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Ensured all individual's progress is followed accurately and in a timely manner
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Mentored the individuals with proper academic etiquette and social activities, Assisted individuals with
independent tasks, Documented daily events, health
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information and incidents and also Assisted teachers in the classroom, supervised students outside of the
classroom, and provided administrative support for teaching, and Worked directly with students to
accommodate special academic needs such practice
reading aloud, helped students understand and complete their assignments, and monitor and encourage use of aiding equipment.
Provided support to help students with special needs learn and grow.
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Assisted teachers with classroom management and
document coordination to maintain positive learning environment.
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Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
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Provided support during classes, group lessons and classroom activities.
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Monitored student classroom and outdoors activities to promote student safety.
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Supported student learning objectives through
personalized and small group assistance.
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Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
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Documented student behaviors, interventions and
outcomes to enable lead teacher to address pertinent issues.
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Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
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Oversaw students in classroom and common areas to
monitor, enforce rules and support lead teacher.
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Delivered curriculum in both one-on-one lessons and group learning environments.
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Assessed student social, emotional and academic needs to plan goals appropriately.
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Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
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Prepared instructional materials for group and
one-on-one use to comply with established curriculum.
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Used behavior modeling and specialized teaching
techniques to share and reinforce social skills.
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Created lesson materials, visuals and digital
presentations to supplement lesson plans.
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Demonstrated knowledge of evidence-based strategies to foster independence and social academic engagement,
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Organized and guided skills practice, research and memorization tasks for students.
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Assessed student assignments to check quality and
completeness before submission for grading.
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Oversaw groups of students at school and off-site
locations, maintaining optimal safety and security.
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Handed out classroom materials, like pencils, paper and crayons.
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Adhered to predetermined behavior and academic plans and collaborated on adjustments.
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Collated classroom materials to help teachers prepare for daily instruction and activities.
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Recorded grades for coursework and tests in online reporting system.
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Assisted and mentored students in groups of up to
Number by reviewing lesson teachings and Action.
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