Customer Service Medical Billing

Sequandra Ellison

*** ******** ****** ***** ****, TX 75104 214-***-**** ****************@*****.***

PROFESSIONAL PROFILE

Top performing professional who combines strong academic success with cross-functional customer service experience to illustrate value. Follows policies, procedures, and guidelines to ensure consistent quality. Maintains and safeguards patient privacy and confidentiality.

High Academic Honors Recognition / Dean’s List

Manage time and priorities in multitask environments

Effective problem solver, able to assess situation and identify solutions

Work as part of a team and maintain a professional and positive environment

Microsoft Office Applications / MS Excel MS Word MS PowerPoint MS Team

Communication Platform: Zoom

Typing Speed: 55 WPM

KEY QUALIFICATIONS

Project Management Customer Service Collections Co-Pay Medical Billing Co-Insurance EOBs

Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers

Electronic Health Records (EHR) Electronic Medical Records (EMR)

Managed Care (HMO, PPO, and POS) Workers Compensation

Insurance Verification Insurance Claim Processing CMS 1450 (UB-04) and 1500 Accounts Receivable

Front Office Operations Medical Office Procedures Scheduling

Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM, HCPCS, CPT) Deductibles

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Medical Billing and Coding, 2022

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

Phillips Community College of The University of Arkansas Cosmetology, 2003

WORK EXPERIENCE

Spotless Holmes Cleaning Service – Cedar Hill 06/2022 – 06/2024

Manager

Managing daily operations, including personnel, equipment, and schedules

Ensure that cleaning crews have the right equipment and materials and arrive at the correct location and time

Build and maintain positive relationships with customers to ensure client retention

Provide oversight for cleanings and ensure that standards are met and exceeded

Budgeting and financial skills

North Hills Family Medicine – North Richland Hills 09/2020 – 01/2022

Medical Administrative Assistant

Assist with billing and coding procedures

Process payments and maintain financial records

Greet and check in patients, verify insurance information, and collect co-pays

Answer phone calls and respond to inquiries

Assist with medical office administrative tasks

NEX Shop – Irving, TX 07/2014 – 08/2020

Front Desk Clerk / Braider / Customer Service

Answered inbound phone calls, scheduled appointments, and handled light cleaning duties

Delivered an exceptional level of service to each customer by listening to concerns and answering questions

Created communication strategies to meet client objectives

Developed exceptional attendance record with special attention to punctuality and preparation to work

Provided outstanding braid hairstyle service to new and long-standing customers by attending closely to concerns and developing solutions

Stay at Home Parent – Cedar Hill, TX 06/2009 – 07/2014

Homemaker

Ensured household duties were completed and managed household budget

Coordinated medical care, meals, and social activities

Remained deadline-oriented and reliable while adjusting priorities and managing time wisely

Provided encouragement, support, and access to activities that enabled the development of skills

Volunteer experience includes 2+ years volunteering for Ballas Elite in Irving, TX

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