Customer Service Technical Support

ROSELINE MAKIA NTOH

Moncton, Canada

Phone: +1-438-***-**** ************@*****.***

PROFILE

A motivated and enthusiastic Customer Service professional with years of experience in providing outstanding service to customers. Motivated and customer-focused individual seeking a position in frontline customer service and technical support. Possess excellent communication skills and the ability to build strong relationships with customers. Skilled in managing customer complaints, resolving issues, and providing effective solutions. Experience using Zendesk, Intercom and other customer support platform. Proven ability to work independently and as part of a team to achieve goals. Seeking an opportunity to add value and apply knowledge, hands on experience and strong analytical skills in a dynamic and growth-oriented organization.

PROFESSIONAL EXPERIENCE

Ropheka Medical Supplies and Distribution Ltd. Buea, South West Cameroon

Customer service sales Representative (2022 – 2023)

Key Responsibilities:

•Handled inquiries, resolved issues and assisted customers with their orders

•provided customers and potential clients with detailed information on shipping, pricing and product availability.

•Enhanced the efficiency of daily office operations through strategic organization and improved workflow management.

•Consistently met and exceeded customer satisfaction targets.

•Resolved complex customer issues with professionalism.

Prefin Cosmetics Company Ltd Buena, South West Cameroon

Customer Service Representative (2021 – 2022)

Key Responsibilities:

•Reduced customer complaint resolution time by 37% through developing effective customer relationship management strategies.

•Achieved a significant increase in customer satisfaction through proactive customer service methods.

•Managed successful relationships with customers by responding swiftly to inquiries and using quality assurance to maintain efficiency.

•Carried out transactions and ensured the balance of the cash register.

•Spearheaded a community service project on behalf of the company, that positively impacted the local community and reflected the company’s values.

EDUCATION & PROFESSIONAL TRAINING

High School diploma, Saker Baptist College, Limbe 2019 - 2021

Higher National Diploma, Université Golfe de Guinea, Douala 2021 - 2022

SKILLS

Customer Relationship Management. Ability to stand for long periods. Quality Assurance. KPI Management. Data Integration. Customer Feedback. Product Knowledge. Conflict Resolution. Active Listening. Documentation. Organizational Skills. Excellent written and verbal communication. Continuous Learning and Adaptability. Ability to work efficiently in multicultural environment

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