Operations Manager

~ Business Manager ~

GOAL

My twenty years of management experience and achievements offer every business unmatched opportunities to improve savings and maximize profitability in every facet of its operations, development, and relations. History proves that my employers prosper, staffs thrive, and customer loyalty grows when I lead their teams.

PROVEN SKILLS

Budgeting

Human Resources

Business Development

Profitability & Efficiency

Staff & Executive Relations

Contract Negotiation

Customer Service

Networking &Travel

Inventory & Logistics

Conflict Resolution

Marketing &Sales

Communication

BUSINESS EXPERIENCE

Operations Manager, 2022 - present

ServPro of Fargo, Moorhead, Douglas & Ottertail Counties and Mendota

Set policy and procedure for mitigation response

Improve processes, efficiency

Establish and enforce training practices

Safety and AWAIR development and implementation

Resource allocation

Logistical planning for staffing

Profitability, P&L, hiring

Assistant General Manager, Pluckers, Addison Tx. 2021 – 2022

Learn all positions within the restaurant

Ensure high quality food in a fast and efficient manner

Adhere to and enforce all local health and safety guidelines

Hire, train, coach new employees

Set and maintain culture and cultural standards

Maintain facility, implement and enforce policy, procedure and systems

General Manager, Granite City Food & Brewery, Fargo, ND 2015 - 2019

Perform all management duties to facilitate over $5.3 million in annual restaurant sales

Handle major holiday sales and lead the company in innovative methods to incrementally increase capacity, turns and sales volume on already maximized days

Placed # 1 in the company on all major holidays for 4 years straight, including Thanksgiving, Easter, Mother’s Day and Father’s Day

Handle all invoicing, hiring, firing, P&L responsibilities as well as R&M

Partner with local businesses to drive traffic and give back to the community

Supervised and trained a staff of 110 with a payroll of $65,00 monthly

Received 3 awards including Rising Star ward, Best Brunch Award, and Best Sales increase

Locally nominated for multiple awards each year and won Best Brunch 4 years running and Best Patio, Best Bloody Mary once each

General Manager, Applebee’s, Fargo, ND 2005 – 2015

Perform all management duties to facilitate over $2.7 million in annual restaurant and bar sales

Ascended into this executive management position in less than 3 years

Led bar team to generate 4% profit margin for over $200,000 in new annual revenue

Surpassed staff turnover goal 70% and securing $40,000 in training cost savings

Created business development plan modeled by Applebee’s affiliates in 24 states

Supervise, train, and evaluate 80 staff from 9 performance categories and a $45,000 monthly payroll

Innovated and implemented training system overhaul to retain all but 4 staff over 3 years

Plan, organize, and oversee all dynamics for $60,000 in purchases and receipts monthly

Partner and plan marketing and sales strategies with managers from 4 partner stores

General Manager, Take 2 Video Express, Fargo, ND 1998 – 2005

Managed 730%cumulative annual profit increase achieving $750,000 and sales 157% for $3.6 million

Increased annual video game rental to $200,000 from $75,000 in 6 months

Negotiated special tracking system software development contract creating $250,000 annual savings

Led 4 business acquisitions for 30% opening cost savings and $250,000 annual savings

Stimulated $300,000 in new monthly revenues from single $100,000 inventory purchase

Masterminded promotion to generate over $12,000 in new revenue during 3 days

Achieved $250,000 in annual inventory and operations cost savings in 6 months

Spawned development of the new Vid Cycle company and coordinated opening of first 2 stores

Attended 30 trade shows and secured contracts with major vendors including Cenex and Lion’s Gate

Oversaw development of 80 sales locations in 3 states and over 600 total rental sites in 11 states

Met directly with Time Warner, Universal Studios, and Sony executives as delegate to 15 conventions

Conducted extensive market research and community outreach to developing national sales network

Negotiated and secured video rental contracts generating over $850,000 total sales from scratch

Initialized and coordinated biweekly executive strategic and development meetings

Manager, Moovies, Brookings, SD 1995 – 1998

Supervised 15 staff while having zero employee turnover in 14 consecutive months

Led store to #5 most effective out of 380 during nationwide marketing campaign

Maintained over $1 million in annual sales

EDUCATION

Psychology Studies, South Dakota State University, Brookings, SD

High School Diploma, Shanley High School, Fargo, ND

Tri-lingual: English, Vietnamese, and Spanish

Contact this candidate