Front Desk Receptionist
Resume:
WINDCEY ORVIL
Lake Worth, FL *****
********.*****@*****.***
A highly motivated and resourceful assistant with proficiency in both oral and written communications. Being a determined individual, I am always looking for ways to accomplish something new. I am a disciplined individual and an extremely fast learner. A strategic thinker who consistently strives to make significant contributions and
multitasks regularly to complete competing deliverables in a deadline-driven environment. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Lead Front Desk Receptionist
MyCare Medical Group-West Palm Beach, FL
January 2023 to September 2024
• Phones efficiently answered and with proper etiquette. Phone calls directed to proper area. Conversations documented in patients medical records. Updates patient information in computer. Schedules new patients, verifies insurance, fills out proper forms to set up new patient file and prepares file labels.
• Medical insurance verified for all appointments (at least one day prior to service) and walk-in patients.
• Super bill prepared when patient arrives for appointment. Reviews physician notes with Super bill to ensure everything is indicated.
• Collects insurance information and updates personal data in patients file.
• Collects and post fees in computer system and manual payment list, prepares and balances daily financial registers and submits all forms and fees to the financial department.
• Maintains and report statistics as required. (e.g. Office visit recap, insurance tracking)
• Forms and office supplies required for front desk activities are maintained.
• Monitors patient wait time and ensure physician on time schedule. Prioritize appointment versus walk- in. Assists in pulling chart for walk-in patients.
• Provides patients the proper documentation for quick referrals using preferred network.
• Ensures patients leaves with all necessary forms and paperwork. (eg receipt of visit, lab requisition, prescription(if not e-prescribed), etc.)
• Schedules office visits, follow up appointments after patient see their physician, appointments for studies, calls and confirms the next days appointments. Follows up on missed appointments and may explain need and value of returning for follow up care to the patient.
• All follow up appointment detailed in the note section of scheduling system. (eg. Lab results)
• Respects and maintains privacy and dignity of patients to assure client confidentiality at all times.
• Assures there is always presence at the front desk to check-on or check-out patients. Behavioral Health Technician
Beach House Center for Recovery
April 2021 to December 2022
• Completion of intakes on new patient admissions, orientation procedures and schedules
• Document attendance for all groups
• Recording inventory log of patient’s personal belongings and valuables
• Interact appropriately with patients and staff, using deescalating skills when necessary Receptionist
Dr. Hao holistic & integrative medicine-Boca Raton, FL August 2021 to February 2022
• medical office
• Verified insurance and copayments
• Faxed, copied, and scanned documents
• Entered patient insurance information into the database
• Checked in patients
• Documented financial data
• Billing and collecting
• Faxed, copied, and scanned documents
• Took payments
• Documented financial data and other data
Credentialing Specialist
HealthTrust Workforce Solutions
August 2019 to July 2021
• Assist all healthcare employees with access within hospitals
• Verify health documents
• Expiring cred notification and update
• Run reports and perform update psv, ssv, compact - monthly (local)
• Update specialist will send notifications to the candidates, updated documents Education
Associate's degree in Surgical Technology
Southeastern College - West Palm Beach, FL
April 2024 to Present
High School Diploma
Boyd H. Anderson High School, High School
2020
Skills
• Adobe InDesign
• Insurance Verification
• Medical Scheduling
• Supervising Experience
• Haitian Creole (Languages)
• Managed Care
• Basic Knowledge of HTML
• Medical Billing
• Medical Office Experience
• Medical Records
• Medical receptionist
• Data collection
• Medical Terminology (3 years)
• French
• Behavioral Health
• ICD-10
• Hospitality
• Anatomy Knowledge
• Organizational skills
• Time management
Languages
• Haitian Creole - Intermediate
Additional Information
Community or volunteer activities:
• Feed the homeless
• Autism awareness program
References:
Available upon request
Contact this candidate