Network / System Administrator

JAMES BOWERS

Email: *.*************@*****.*** Cell: 347-***-****

IT professional with over 15 years of experience providing excellent customer support, and comprehensive technical skills to business clients. Proven leadership experience including oversight of infrastructure, security services, project management, and maintenance support of complex systems. Committed to using superb analytical skills and technical knowledge to deliver solutions and diverse methodologies for leading organizations.

CLEARANCE: Secret - Interim

CERTIFICATIONS

CompTIA Security+

ACAS

CORE COMPETENCIES

SUMMARY OF SKILLS, TOOLS, AND TECHNOLOGIES:

Programming Languages: Java, SQL, Python

Software/COTS: Azure, Tennable, JADOCS, TBMCS, Citrix, VMWARE, VSphere, MAAPTK, GCCS-J, COHESITY, VERITAS, SPLUNK, POSTGRESQL, JIRA, EMASS, REMEDY ServiceNOW

Operating Systems: Windows Server, Linux, iOS, MacOS, RHEL

•Information Systems

•Engineering

•GPO

•Threat management • SCAP

•ACAS • Active Directory

•STIG • Networking

•

January 2024 – Present

SYSTEM ADMINISTRATOR, SENIOR, Technica Corp (CAOC-X)

Provide day to day management and support of CAOC-X Networks/Systems/Infrastructure

Using JIRA provided technical support to end users for all hardware and software related issues.

Created detailed documentation of existing systems and processes for future reference.

Trained and managed up to 15 junior staff members on best practices related to system administration tasks.

Evaluated vendor products and services against organizational needs before making purchases.

Configured user accounts, permissions, and access rights in accordance with company guidelines.

Implemented backup procedures to ensure data integrity and availability in case of emergency situations.

Resolved complex technical problems with innovative solutions while ensuring service continuity.

Maintained and administered various system software including Windows Server, Exchange, SQL Server, GCCS(RHEL), and CITRIX, COHESITY.

Monitored system performance daily and identified potential areas of improvement.

Installed patches on servers according to the patch management policy of the organization.

Deployed virtualization technologies such as VMware ESX, ESXi, vSphere or Hyper-V for server consolidation projects.

Performed server hardware installations, maintenance, upgrades/repairs.

October 2022 – December 2023

SYSTEM ADMINISTRATOR/Engineer, Sentient Digital Inc. (MSC ITESS)

•Utilized infrastructure management tools for efficient collection, reporting, and automation of load/performance statistics, as well as provisioning, testing, and deploying new/modified infrastructure.

•Using EMASS and REMEDY Executed system backups, data restoration, and contributed to the resolution of operational issues for Windows Server, Active Directory, GPO, and Hyper-V based systems. As well as Vulnerability testing and remediation within the Risk management framework.

•Installed/removed hardware/software and conducted tests, correcting malfunctions while documenting results. Making sure systems are STIG/ACAS compliant for DoD ATO (Authorization to Operate.)

•Reviewed system software updates, identified actionable items, and installed/tested new software versions. Working on and preparing DOD AoA (Analysis of Alternatives) package.

•Using Technical Writing Skills to Develop and maintain standard operational documentation (SOP) for system software.

•Designed and executed test cases, scripts, and test data based on specifications, interpreting, and recording results in line with project test plans.

•Tasked to build a budget and design a Server System for company “Information and Innovation Center” Project. Created specifications and selected key components to meet build requirements. Became the point person for installing and maintaining the new system once built.

0ctober 2022 – February 2023

IT Technician, The GBS Group

•Worked on Systems for VIARail, AMTRAK, ACELA, North America (UTA)

•Using Nagios Monitored equipment and networks for VIARail and AMTRAK

•Using ManageEngine Trouble ticket generation and Resolution

•Resolved escalated trouble tickets

•Access Servers and Network Equipment via Remote Desktop SSH and NAGIOS

•Provided technical Wi-Fi Support to customers.

•Proactively monitor client systems for early detection and correction of errors.

•Perform daily operational status checks of systems using established procedures.

•Diagnose and trouble shoot system problems based on procedures and processes

•Ensure system are operating as designed and provide constructive feed back on procedures and processes alter in place

•Generate a daily status report and report updates of client systems

•Escalation of tickets to OSS manager in accordance with client specific SLAs when troubleshooting procedures and process fail I to resolve system problems.

•Interfaced with customers, offering product information and instructions.

July 2013 – December 2023

NETWORK/SYSTEM ADMINISTRATOR, FedEx Corporate Services

•Provided comprehensive technical support for configuration, maintenance, and restoration of

deployed products in the Capitol District for internal/external customers.

•Served as a central point of contact for addressing technical and service-related issues with customers on FedEx automation portfolio and deployed technologies.

•Documented deficiencies, reported corrective actions, and recommended changes to enhance

information systems security.

•Interfaced with customers, offering product information and instructions.

•Demonstrated technical competence in software/network/computer systems support, device imaging/encryption, installation support, and server/switch installation, Layer 1-3, including effective troubleshooting.

•Possessed technical expertise in operating systems, systems integration, testing/evaluation, information systems/network security, and technology applications, RHEL, Windows Server, VMWare, CITRIX.

•For a team of 13, Applied project management skills, contributing to systems life cycle planning and implementation.

January 2010 – November 2012

TECHNICAL SUPPORT MANAGER, Cablevision (OOL)

•Direct point of contact for 15-25 subordinates and customers, specializing in problem identification and solution methods.

•Maintained network, telecommunication, and information systems, along with linked systems

and peripherals.

•Provided system hardware and operating systems support and developed technical and operational support documentation.

•Implemented ITIL framework best practices to deliver customer service, assessing needs, providing information, resolving issues, and meeting expectations.

August 2007– January 2009

HTI TECH SUPERVISOR, Circuit City Firedog

• Managed projects, planned tasks, procured supplies, and executed projects.

•Applied business architecture concepts to understand customer's business and supply chain.

•Oversaw daily operations of a team of 14 Technicians, serving as a central point of contact for technical and service-related problems, utilizing customer service and problem-solving skills.

•Demonstrated technical competency in networking, maintenance of network systems and peripherals, system hardware, operating systems, systems integration, installation, optimization, and systems testing.

•Implemented ITIL framework best practices for customer service, addressing client needs, providing information, resolving issues, and meeting expectations.

•Managed technician inventory and revenue.

EDUCATION

DeVry College of New York

December 2019

B.S Computer Information Systems

•SUMMA CUM LAUDE

•4.0 GPA

Relevant Coursework: Web Technology, Information Technology Architecture, Infrastructure Design, Information Security/Network Security, Network Management, Project Management, Quality Assurance, Requirements Analysis, Software Development

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