Data Entry Call Center

Khallawattee Datt

*** ********* ****** ******** ** 11208

917-***-**** • ********@*****.***

OBJECTIVE: Experienced professional seeking a position in Data Entry accounting/billing to utilize my expertise to further the success and growth of the prospective company

SUMMARY OF SKILLS:

Efficient, organized, detail-oriented, and with strong accuracy in data entry.

Strong written and verbal communication skills; team player and fast learner, good with figures.

Performed indexing, coding, billing, calculating, posting, and editing financial data, and expense reports, flexible and reliable.

Held position as a Team Leader, showing great efficiency in monitoring and evaluating the urgency of the job at hand.

Efficient computer and software experience in Microsoft Office Suite and fast learner in company software.

Union Software, access, Adobe applications, outlook, Citrix and Microsoft Teams, Vintage, Kofax, Phoenix, Image Right, Union,Vizio, Vector, and Sales Force

EXPERIENCE:

Penda Aiken Staffing

Call Center Agent Remote

12/2023 - 05/2024

Answer high-volume incoming calls using both electronic and paper-based documentation systems

Utilize verbal communication strategies and apply problem-solving skills to elicit information to identify the immediate needs of callers effectively.

Accurately gather and verify demographic information using standard computer software and systems.

Document all call information accurately and according to approved operating procedures using multiple software

Union 1199 SEIU: 08/2023 - 10/2023

Financial Operations Assistant – Data Entry

Support of the organization's Dues Department database and maintenance

Entering membership applications into the Union Software

Scanning, editing, indexing, and barcoding new documents

Proofreading, updating, and attaching files to update existing documents

Editing errors when appropriate

Clerical duties as assigned

Comunilife Inc.

Office Coordinator, Brooklyn, New York

Data entry posting into the salesforce computerized system database 03/2023-05/2023

Organize bank deposits and petty cash statements

Prepared and reconciled bank deposits and prepared copies for records.

Order and maintain inventory of pre-approved office supplies.

Greet clients and assisted with rental payments and issues needed at the office

Answer and make phone calls and schedule appointments.

Process rent payments and keep a log of activity

Operate a computer to enter, retrieve, review, or modify data; utilizing word processing, and database.

Provide guidance, and assistance, to employees on how to apply clerical procedures

Chandy Real Estate.

Real Estate Office Assistant

09/2020 11/2023

Received and directed incoming calls to appropriate personnel.

Input information into a database for efficient data records for leads

Gathered and prepared clients' folders for application processing

Handled day-to-day responsibilities with multitasking and research

Organized, scheduled, and confirmed meetings.

I-Fix NYC

Customer Service Associate 03/ 2015 11/2018

Advised customers on the status of merchandise ordered and arranged for pickup and delivery.

Answered phone calls and provided information regarding the business

Processed refunds and exchanges in alignment with store policies.

Responded to returns and routine order processing support. Prepare a log of incoming and outgoing orders

Novitex Enterprise Solutions/Major Financial Company

Data Entry and Document Processor Customer Service Associate 05/ 2011- 07/2014

Indexing, scanning, coding, and editing documents

Effectively processed financial data entry coding from computerized files for different foreign accounts.

Securely complied with requirements; contributed to the team effort as needed on time-sensitive information with

guidelines, safety, and security procedures for document processing

Accurately verified image quality and clarity at a high level of productivity and prepared a spreadsheet of accounts

Identified, classified, and sorted documents by assigning document types within the data entry application and

meticulously prepped documents for scanning, separated documents by type, and organized multiple-page documents.

Forrest Solutions 04/2004 - 05/2009

Customer Service Associate / Data Entry in the Insurance Industry/Credentialing in Claims Dept

Arch Insurance Group

Researched and verified information for double quotes and evaluation as time-sensitive accuracy for underwriters.

Strong ability to code from computerized files and maintain data privacy on multiple computers

Verified, indexed, and processed a large amount of mail including legal documents

to be scanned for the Claims Department daily according to company coding procedures

Processed inbox mail and e-mail for third parties; prepared a spreadsheet for claims availability.

Initiated the malpractice verification process, researched and compiled time-sensitive data for policies

Communicated with the Underwriting Department for claims history, and verifications, and responded to rush requests.

Served as Team Leader and trained backup staff; prepared timesheet.

Municipal Credit Union, Brooklyn, New York

Customer Service Associate Intern 02/2004-05/2004

Assisted representatives with members who opened and closed accounts.

Verified information to process applications for members, and assisted the supervisor in balancing vaults and deposits.

The Law Firm of John Pokalsky/Attorney-At-Law, New York 02/1999-04/2001

Secretary/intern

Prepared legal documents for attorneys, including letters, depositions, stipulations, and court filings.

Meticulously copied and sorted other court-related documents.

Answered very busy phones.

EDUCATION:

York College/CUNY, Queens, New York

Bachelor of Science, Business Administration and Accounting 09/2002 – 06/2006

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