Customer Service High School
Resume:
Stefapny Ascencio Calix
Contact
Mobile: 571-***-****
**********@******.***
Professional Skills
o Leadership and Mentoring
o Process Improvement
o Time Management
o Problem-solving
o Communication
o Creativity & Design
o Writing
o Financial Analysis
o Documentation
o Compassionate
o Detail-oriented
Technical Skills
o Microsoft Applications; Outlook,
Excel, Word, and PowerPoint
o Windows
Languages
o Spanish (Fluent)
o English (Limited Proficiency)
Education
High School Diploma
Gar-field Senior High School
Woodbridge, VA
June 2024
Objective
To seek a profession in a reputable facility, where demonstrated skills and experience can be used to increase growth and development. Experience
Estela Romero Cleaning Services Arlington, VA
Housekeeper August 2021 – Present
Use cleaning supplies to clean and disinfect surfaces, floors, and furniture, and to change bed and bath linens
Sanitize surfaces and materials to maintain health and safety standards
Empty wastebaskets and remove trash
Maintain an inventory on cleaning supplies and equipment
Create a daily list of housekeeping tasks for each home serviced
Provide excellent customer service and handle complaints. Senior Caregiver Gainesville, VA
Caregiver July 2023 – June 2024
Provided direct care to senior needing assistance to eat and walk
Communicate effectively with patient, family members, and registered nurse when on-site
Assisted patient in moving around home and provided transportation to and from doctors’ appointments
Administered medication as prescribed by a doctor under registered nurse supervision
Organized and monitored schedules including doctors’ appointments, exercise routines, medication timings, recreational and family visits McDonald’s Woodbridge, VA
Cashier January 2022 – July 2023
Accurately operated cash register to process customer payments.
Documented customer orders and conveyed special requests to kitchen staff
Delivered prompt, friendly customer service
Created a welcoming experience by greeting all guests
Minimized wait times by ensuring guests are obtaining the food in a timely manner with minimal error
Aided guests by de-escalating any negative situations
Stocked supplies as needed in the front and back end of the restaurant References available upon request
McDonald’s Woodbridge, VA
Food Preparation Specialist February 2021 – December 2021
Kept workstation and equipment clean, organized, sanitized and sufficiently stocked.
Measured, mixed and cooked ingredients following directions and nutritional restrictions.
Guaranteed customer satisfaction by quickly delivering orders
Maintained the execution of the Food and Beverages Standards
Discarded of all damaged, recalled or expired food items appropriately
Followed all food safety requirement
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