Customer Service, Administrative Assistant, Data Entry, Research
Resume:
MAUREEN TRINITY
ORCULLO
Learning is an ongoing process that I intend to continue
throughout my career. In my previous volunteer role, I developed my communication skills, and can clearly interact with a variety of clients. I took great pride in ensuring that the overall customer experience was positive. A customer-focused approach to troubleshooting, problem resolution, and ensuring repeat business. Responsible for managing customer expectations while providing exceptional service.
*******.********@*****.***
Lower South Hills, Sitio Chicosan, Tisa, Cebu City, Philippines 6000
Research
Communication
Customer Service
Technical Support
EDUCATION
REFERENCES
Bachelor of Science in Nursing
Southwestern University 2008-2010
EXPERIENCE
Preparing lesson plans in accordance with students' learning needs.
Evaluating students' progress.
Cold calling prospective leads through VoIP to set up an appointment to speak with an enrollment counselor. Gathering and documenting customer information and payment methods.
ONLINE TUTOR
TELESALES EXECUTIVE
Live2Sell, Inc. 2011 - 2015
PRODUCT SUPPORT SPECIALIST
Utilize the CRMS tool by setting up the activation and cancellations of the products using cPanel system. Support trouble-shooting issues like fixing a template website via customer’s request.
Dreamscape Networks, Inc. 2015 - 2018
Rarejob, Inc. 2015 - 2018
PHONE TENDERS AGENT
Accept incoming calls using inContact routing software to provide customer service to prospective tenants who are looking for rental properties.
Sent emails with a link via Hubspot to pre-screen tenant questions for rental properties.
TECHNICAL SUPPORT SPECIALIST
Connect with customers via phone, email, and chat to provide a personalized help desk experience.
Managing and responding to assigned tickets that come into Zendesk.
BUSINESS DEVELOPMENT SPECIALIST
Engaged on discussion about domestic sales lead for Web Hosting / Email Hosting / Domain Registration
services.
SKILLS
Name: Jan Cliff Cabrera
Position: Logo/Website Designer
Company Name: Dreamscape Networks Inc.
Contact Number: 091********
Email: ***************@*****.***
Name: Denisse Mari Payumo Baldos
Position: Customer Service Representative
Company Name: Sykes Asia Inc
Contact Number: 095******** / 092********
Email: ***********.******@*****.***
Name: Micha Yugto
Position: Happiness Engineer
Company Name: ChemiCloud
Contact Number: 093********
Email: ************@*****.***
Contact this candidate