Patient Care Customer Service
Resume:
EMPLOYMENT HISTORY
Medical Technician / Caregiver, Brookdale Senior Living, Plano, TX
• Delivered empathetic care and assistance to elderly residents, supporting their daily living activities and personal needs to enhance their quality of life.
• Monitored vital signs and administered medications as prescribed, ensuring adherence to healthcare protocols and resident safety.
• Collaborated with a team of healthcare professionals to coordinate and execute patient care plans, contributing to the overall health and well-being of residents.
• Maintained precise and up-to-date patient records, documenting care provided and any changes in resident conditions. JUN 2021 - NOV 2021
Pharmacy Technician, Walgreens, Frisco, TX
• Provided high-quality patient care through accurate medication dispensing and effective collaboration with pharmacists to enhance workflow efficiency.
• Managed prescription processing and insurance claims, ensuring precision and compliance with regulatory standards.
• Maintained comprehensive record-keeping systems, contributing to the pharmacy's operational excellence.
• Delivered exceptional customer service by resolving inquiries and providing medication counseling, fostering a positive environment.
JUN 2024
Patient Care Coordinator, Asembia LLC, Remote
EDUCATION
FEB 2024 - PRESENT
Bachelor's, Purdue University Global, Online
Started school in February, degree in Information Technology SKILLS
Software Customer Service
Communication Healthcare Administration
2217 Ivan Street, #1001, Dallas, United
States, 75201
**********@*****.***
KHUSHI SHANKAR
ADMINISTRATIVE ASSISTANCE/PATIENT CARE
COORDINATOR
PROFESSIONAL SUMMARY
Patient Care Coordinator with 3 years of experience in healthcare and customer service, recognized for enhancing patient satisfaction and adherence through exceptional communication and meticulous record-keeping. Proficient in healthcare administration, medication management, and seamless team collaboration. Dedicated to advancing patient care quality and operational efficiency.
Respond to patient inquiries and provide detailed information about Omnipod products and services. Assist patients with product setup, troubleshooting, and usage guidance. Coordinate with healthcare providers and internal teams to manage patient care and ensure timely resolution of issues. Process orders and handle any follow-up needed for product replacements or adjustments. Document patient interactions and maintain accurate records in the CRM system. Provide ongoing support and education to enhance patient satisfaction and adherence to treatment plans. Address and resolve any service-related issues promptly and professionally. Maintain meticulous patient records in EMR, process orders accurately, and manage product replacements, ensuring seamless continuity of care.
Medication Administration Pharmacy Operations
Record-keeping Team Collaboration
Patient Care
COURSES
JAN 2023 - JUL 2023
Fundamentals of UI Design at Google Coursera
JAN 2023 - AUG 2023
Microsoft UX Design Professional Certificate at Google Coursera
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