Customer Service Sales Associate

Paula Winston

****************@*****.*** ***=***-3523 Crystal Lake, IL

Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Devoted to giving every customer a positive and memorable experience.

EXPERIENCE:

Talbots Women’s Clothing Store Deer Park 2018-Present

Part-time Sales Associate

Consult with customers to identify personal style and selection needs

Consistently meet sales goals and objectives

Practice new communication techniques to boost sales productivity

Collaborate with sales associate and managers to enhance store culture

Pioneer Center for Human Services McHenry, IL 2017- 2023

Prevention Specialist/Social Worker

●Taught social-emotional skills and well-being topics to elementary to high school students.

●Conducted presentations on bullying, sexual abuse, assault, depression, and suicide prevention.

●Managed TAMI (Teen- Age Mothers, Inc.) Program.

●Created a Life Skills Plan for high school-age students.

●Provided additional support to families having negative issues with their children

Fox Point Senior Living: McHenry, IL (Temporary Position)

Move-in Coordinator

●Planned, marketed, and implemented facility events, open house venues, and tours.

●Prepared contracts and critical forms prior to new resident arrival.

●Educated new residents and families regarding daily schedules, facility activities, field trips, and doctor appointment processes.

Steadfast Management: Palatine, IL 2014 – 2015

Leasing Manager

●Sales and customer service.

●Maintained a closing ratio of 45% and an occupancy percentage of 99.5.

●Planned and implemented resident events with outside vendors

New Day Center Homeless Shelter: Phoenix, AZ 2011 – 2014

Resident Assistant

●Communicated and supported residents with various financial, social, and health issues.

●Managed compliance with resident agency rules and regulations.

●Collaborated with case managers and administrators to resolve issues.

●Assisted residents with housing program transition and arranged childcare needs.

EDUCATION:

●Psychology Major - Culver Stockton College - Canton, MO

●Associate Degree - Business & Marketing - Missouri Western State University - St. Joseph, Mo.

COMMUNITY/VOLUNTEER EXPERIENCE:

I have received numerous awards for volunteering in different times of my life.

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