Customer Service Care
Resume:
ANGELO PAPIA
Oakville ON ***************@*****.***
FOOD ATTENDANT
HIGHLIGHTS OF QUALIFICATIONS
Over 30 years of expert Food handling and Customer Service experience with a focus on excellent customer care and client relationship
Certificated Worker health and safety professional with keen attention to detail adhering to safety standards and protocols
Excellent communication and interpersonal skills with extensive experience working in different sections of the Kitchen
A highly disciplined and a reliable professional with excellent time management skills
Quick learner and an adaptable team player with keen detail to attention and quality
Certified Fork lift operator with a valid G driver’s license with own reliable transportation with flexibility to travel
SKILLS AND EXPERIENCE
Customer Service and Cleanliness
Interacted with customers in positive and friendly manner increasing customer satisfaction and reducing customer complaints by 10%
Effectively delivered hundreds of food orders weekly with precision and focus on high quality contributing to the successful functioning of the organization
Maintained clean work spaces consistently according to hygiene and safety protocols reducing the risks of health issues by 10%
Maintained sanitation requirements of all food preparation equipment and dining areas
Time Management and Attention to Detail
Consistently delivered food orders on time reducing wait times and delays by 20% with excellent time management and delegation skills
Consistently attended work days punctually reducing coverage issues by 10%
Worked efficiently in fast-paced kitchen environments contributing to increase in business
Effectively reduced food wastage with keen attention to detail by reducing errors
Co ordinated stocking of supplies and reduced wastage of resources by 25%
Quality and Safety Adherence
Acted as a positive and helpful team member co ordinating with team members for quality assurance and delivery of food orders
Acted as a role model and quality champion for the upkeep of clean and safe work spaces and food preparation spaces
EMPLOYMENT HISTORY
Food Attendant/ Crew Member 2021 – 2023
McDonald’s, Oakville
Food Attendant/ Crew Member 2001 – 2019
McDonald’s, Toronto
PROFESSIONAL DEVELOPMENT
Worker Health and Safety 2024
Ministry of Labour, Immigration, Training and Skills Development
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