Customer Service Team Lead

Tanya Logan

********@*****.*** Lakeland, +1-863-***-****

WORK HISTORY

Cashier Team Lead at 7 Eleven Gas Station

**/**** - **/**** (2 year

. Performed store opening, closing, and shift-change actions and kept

accurate shift-change logs.

. Assisted customers by answering questions and fulfilling requests.

Communicated with customers and tearm members to solve problems.

. Processed both cash and card purchases and returns.

Order Fulfillment Associate at Genesis Logistics

9/2020 - 05/2022 (2 year

« Upheld a positive work atmosphere through consistently displaying an

enthusiastic attitude toward fulfilling daily tasks and supporting team

efforts toward shared goals.

. Handled high-priority orders with urgency, prioritizing their prompt

processing and shipment to meet customer needs.

e Streamlined order fulfillment processes by implementing efficient picking

and packing techniques.

« Developed strong familiarity with warehouse technology systems, enabling

quick navigation through inventory databases and expedited processing of

orders

Customer Service Representative at ICT Group

09/2019 - 02/2021 (1 year

e Managed high-stress situations effectively, maintaining professionalism

under pressure while resolving disputes or conflicts.

. Resolved customer complaints with empathy, resulting in increased loyalty

and repeat business.

e Handled escalated calls efficiently, finding satisfactory resolutions for both

customers and the company alike.

. Responded to customer requests for products, services, and company

information.

EDUCATION

Kathleen Senior High

Graduated 2001

e High School Diploma

SKILLS

customer service, 15 years

leadership, 0 year

management, 0 year

customer experience, 0 year

time management, 0 year

coordinating, 0 year

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