Administrative Assistant Customer Service

KANIKA DAVIS

*** ******* ******, ***. ** 551-***-****

Yonkers NY, 10701 *****************@*****.***

HIGHLIGHTS

Five years of customer service experience

NHA Medical Administrative Assistant certification

Familiar with Medical Terminology & Insurance Verification

CPR/ AED certified from American Heart Association

Knowledge of Microsoft Word / Types 50 wpm

Completed 35-hour training for Disability & FMLA

EDUCATION

Westchester Educational Opportunity Center (WCC/ SUNY)

Medical Administrative Assistant Program, which included: Medisoft, eClinicalWorks, ICD-9 Coding and Microsoft Office

New York State Department of Education

High School Equivalency Diploma

WORK HISTORY

Amalgamated Life Insurance White Plains, NY

Customer Service Representative 2022- 2024

Handled disability claims for union members

Answered incoming calls, followed up with clients and sent emails

Had daily quota to meet to ensure efficiency

Utilized Salesforce, On-Base, El Dorado, CIRS, DBA database(s) to log information

North Shore Home Care Tarrytown, NY

Receptionist 2021-2022

Screened, answered, and forwarded incoming calls to the appropriate department/person

Ensured the front desk is neat, presentable, and equipped with all the necessary supplies

Answered all client questions and incoming calls

Redirected phone calls to the appropriate department and take down messages

Accepted all letters and packages and distribute them to their appropriate departments

Towne Nursing Staffing Agency Bronx, NY

Escort/ HHA 2019-2022

Performed basic health care services for patients, including checking vital signs or administering prescription medication

Accompanied patients to shopping and recreational activities

Observed and reported to medical staff on patient's condition

Family Service Society of Yonkers Yonkers, NY

Home Health Aide 2017-2019

Helped patients remain in their homes by monitoring patients’ condition, provided support with personal services

Monitored patient condition by observing physical and mental condition, intake and output, and exercise

Supported patients by providing housekeeping and laundry services, shopping for food and other household requirements, preparing and serving meals and snacks, and running errands

Assisted patients by providing personal services, such as, bathing, dressing, and grooming

References Available Upon Request

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