Customer Service Administrative Assistant

Sarah Irving

***********@******.*** 316-***-****

https://www.linkedin.com/profile/view?

id=ADoAAFDk6Q8B4NjSL4e3NWtoy7rR1JLD7YTGtRs&trk=nav_responsive_tab_profile_pic Summary

Seasoned professional with 18 years of diverse experience, including two years as a Customer Service Rep at OLC Global, adept at managing high call volumes and resolving customer inquiries efficiently. Proficient in CRM systems, Microsoft Office Suite, and data management, with a proven track record in handling challenging interactions and ensuring customer satisfaction. Actively seeking a Customer Service Rep role to leverage expertise in communication, problem-solving, and office administration. Experience

Administrative Assistant

Wichita Public Schools USD 259

Aug 2017 - May 2024 (6 years 10 months)

Managed high-volume phone inquiries, efficiently addressing and resolving customer concerns. Organized and prepared documentation, including presentations and reports, using Microsoft Office Suite for school board meetings.

Accurately recorded staff attendance, scheduled substitute coverage, and maintained student and family contact information.

Analyzed and reported student performance data for Individuals with Disabilities Education Act (IDEA) compliance, assisting in IEP management.

Coordinated logistics for student transportation, ensured adherence to safety protocols, and facilitated emergency preparedness and communication.

Remote Administrative Assistant

Wichita Public Schools USD 259

Mar 2020 - Jan 2022 (1 year 11 months)

Mastered and facilitated the adoption of new office technologies among staff, ensuring a smooth transition to remote work environments; contributed to the development and upkeep of school and district websites.

Curated and disseminated weekly newsletters to families, maintaining community engagement and information flow; optimized administrative processes by establishing online enrollment systems. Coordinated staff meetings, managed student and family contact databases with high accuracy, and supported the creation of presentations, enhancing overall organizational efficiency. Unit Clerk/Heart Monitor Tech

Kansas Medical Center

May 2015 - Jun 2017 (2 years 2 months)

Managed patient admissions, transfers, and discharges, ensuring seamless coordination of care and documentation accuracy.

Certified as a Cardiac Heart Monitor Technician, monitored cardiac rhythms for a panel of 24 patients, and communicated critical changes to medical staff. Sarah Irving - page 1

Developed and maintained a comprehensive spreadsheet system to track physician orders and patient diets, facilitating improved patient care and physician access to current information. Customer Service Rep

OLC Global

Aug 2013 - May 2015 (1 year 10 months)

Resolved customer inquiries and processed orders through the management of inbound calls, maintaining accuracy and efficiency in a high-volume environment. Enhanced customer satisfaction by effectively de-escalating conflicts and addressing issues, supported by meticulous use of CRM systems for interaction documentation and account updates. Achieved performance targets by consistently meeting benchmarks for call quality, average handle time, and customer satisfaction ratings.

Accounting Assistant

Reazin Accounting

Jan 2006 - May 2013 (7 years 5 months)

Compiled and processed financial documents, including invoices, balance sheets, income statements, and monthly financial reports to ensure accurate billing and record-keeping. Managed cash flow through diligent tracking of accounts payable and receivable, payroll processing, and conducting bank reconciliations.

Facilitated month-end close procedures and assisted with the preparation and analysis of audit documents, enhancing the accuracy of financial reporting. Reconciled accounting discrepancies, validated data using software tools, and supported budget development and expenditure monitoring.

Education

Hutchinson Community College

Bachelor, Business Accounting

2005 - Present

Licenses & Certifications

Cardiac Heart Monitor Tech - Kansas Medical Center HIPAA Certification

Safety Certification

Security Certification

Payroll Certification

Skills

Sarah Irving - page 2

Strong Communication Skills • Problem Solving • Management • Leadership • Strong Organization • Excellent Multi-Tasking Skills • Microsoft Office Suite Knowledge • Teams • Outlook • Office Honors & Awards

Employee of the Month - Christa McAuliffe Academy

Sep 2023

Awarded due to satisfactory performance and going above and beyond to get all students registered online for the school year efficiently. Customers reports to building principal stated that my Customer Service is professional and always caring and empathetic. Sarah Irving - page 3

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