Customer Service Representative

baileybrooke***@Brooke gmail.com Metairie, Bailey LA +1-504-***-****

WORK HISTORY

Assistant Store Manager Sales at Easy Way Market

**/**** - **/**** (6 years)

* Assisting the store manager in all areas of daily business operations, human resources, customer service and merchandising. * Coordinating, monitoring and reporting on daily operations. * Recruiting, training and supervising employees. * Managing employee schedules, conducting performance reviews and enforcing disciplinary actions. * Monitoring and maintaining suitable store inventory levels. * Assisting with the development of new sales and recruitment strategies. * Ensuring the store environment complies with health and safety regulations. * Maintaining a clean, organized and aesthetically pleasing store front. * Resolving customer complaints and concerns in a timely manner.* Providing leadership and direction to all employees. * Ensuring product quality and availability. * Preparing and presenting employee reviews. Secretary Accounts Payable at EIU, Inc

06/2015 - 12/2017 (3 years)

* Answering phone calls and calling customers and vendors to follow up on appointments and deliveries * Compiling, maintaining and updating company records * Managing office inventory and working with vendors to ensure the regular supply of office materials * Setting up appointments, scheduling meetings, distributing reports a arbitrary nd managing the correspondence between the office and external bodies * Compiling and maintaining records of office business transactions * Operating office equipment including printers, copiers, fax machines and multimedia instruments * Greet visitors and direct them to the appropriate departments or individuals * Answer telephones and respond to inquiries via telephone or email * Book meeting rooms, set up conference calls and take messages and minutes during meetings * Perform administrative tasks, including filing and photocopying * Write emails, memos and letters

* Managing accounts payable using accounting software and other programs * Handling accounts payable for separate entities and vendors * Analyzing workflow processes * Establishing and maintaining relationships with new and existing vendors * Ensuring bills and payroll are paid in a timely and accurate manner while adhering to departmental procedures * Processing due invoices for payments * Comparing purchase orders, prices, terms of payment and other charges * Processing transactions and performing accounting duties such as account maintenance, recording entries and reconciling books of accounts

Receptionist/File Clerk at Duplass Zwain Bourgeois Pfister and Weinstock 05/2006 - 05/2015 (9 years)

* Developing and maintaining databases * Labeling and updating paper files * Putting files, digital or paper, into their proper locations * Gathering and organizing files and documents for coworkers use, such as for reports * Maintaining supply inventories* Calling for maintenance and repairs of various office equipment as needed * Answering phone calls and emails regarding documentation organization * Photocopying and sending faxes * Answering the phone at a reception desk or in a specific department and transferring calls as needed * Sorting and delivering incoming mail and collecting and sending outgoing mail * Create documents, maintaining databases and sending memos and emails * Making logistical arrangements for meetings or conferences, including booking travel, making reservations or organizing rentals * Running errands and making deliveries around the office or to external parties * Collecting, filing and organizing office documents, such as reports and confidential records * Managing digital document filing, including encrypted documents and email correspondence * Monitoring office inventory and ordering supplies * Transcribing or taking notes during meetings and writing minutes, memos and or agendas * Preparing or processing invoices or estimates * Assisting with accounts payable and accounts receivable, including simple bookkeeping and banking tasks* Handling accounts payable / accounts receivable for separate entities and vendors* Establishing and maintaining relationships with new and existing vendors

EDUCATION

East Jefferson High School

Graduated 2008

High school diploma

SKILLS

Sales, 15 years

Clerical, 17 years

LANGUAGES

English, Moderate

SOCIAL NETWORKS

Facebook, https://Yes

Twitter, https://No

Linkedin, https://www.linkedin.com/in/rohini-matcha-b6458815b ABOUT ME

I served in the military

I have a drivers license

I have management experience

I have a security clearance

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