Customer Service Data Entry

CAROL COOK

Sandy Springs, GA ***** • 404-***-**** • *****.****@*****.*** • www.linkedin.com/cookcj

Seasoned Professional With 15+years Business

Versatile analyst with experience in multiple industries whose expertise includes however is not exclusive training fellow employees, superior customer service, liaison between management and frontline personnel. Customer service

CORE COMPETENCIES

Analyzed and Developed Policies and Procedures

Team Building & Leading* Problem Resolution * Communication with Customers

Listened and understood Customer* Client Relationship Management *Order and Maintain Office Supplies/Equipment

Handled and Maintained Confidentiality *Microsoft Office * Banking Technology-AS400, Alltel/Fidelity, LAMP, Calendar Management *AACER, LPS,,

PROFESSIONAL EXPERIENCE

SYNOVUS Atlanta, GA (8/2018-4/2023)

COMMECIAL LOAN DOCUMENT REVIEWER

Performed post-close review of commercial/small business/auto loan collateral packages to monitor adherence to legal and regulatory requirements and internal lending and credit policies

SITUS CORP., Atlanta, GA (5/2011-02/2012) (04/2014-05/2018)

CONSULTANT

Performed loan analysis for private firms and government institutions that purchased and acquired real estate loans to ensure loans met state and federal compliance.

Provided due diligence for commercial and residential mortgage loan projects.

Reviewed assigned loans, identified specific documents in loan files, verifying correctness and compliance of all paperwork.

Answered customer inquiries and resolved routine customer complaints.

Utilized problem-solving skills to resolve customer inquiries efficiently

Applying administrative skills to process customer applications

.Mission Capital, Solomon Edwards, Atlanta, GA( 5/2011- 11/2012)

CONSULTANT

Performed loan analysis for private firms and government institutions that purchased and acquired real estate loans to ensure loans met state and federal compliance.

Collaborated with a diverse network of people.

Provided due diligence for commercial and residential mortgage loan projects.

Reviewed assigned loans, identified specific documents in loan files, verifying correctness and compliance of all paperwork.

●Forensic compliance review of clients existing portfolio and new originations to assist in identifying risks and performed comprehensive audit and file reviews of residential foreclosures as part of a Federal Regulatory mandate to identify financial harm to Borrowers in accordance of Promontory A-G determinants in both file review and QA roles.

Ensured compliance with procedures and protocol Bankruptcy protection, Foreclosure and Loan Modifications in accordance of Federal and State Law, bank policy, investor guidelines, and SCRA specifications. Reviewed and assessed loans which incurred foreclosure action in 2009 or 2010.

Maintained confidentiality standards for investigations performed for the OCC, Bank and DOJ.

Applied legal and regulatory knowledge to reduce company risk.

BB&T, INC., Dunwoody, GA (4/2008-10/2010) 40 hours per week $40,000.00 per annum

BUSINESS SERVICES ASSISTANT, COMMERCIAL REAL ESTATE LENDING

Supported Senior Vice President with commercial loan origination and closing process as

well as documentation.

Greeted clients, assisted them with document signings and real estate loan funding,

Applied understanding of policies and procedures to situations and operations in the business area.

Set-up system for optimal loan processing, billing and scheduling management that kept team on same page

from start-up to conclusion (i.e., assumed role when no formal procedures were in place and

established protocol for enhanced communications, work efficiencies, and loan tracking).

Through yearly banking requirements, stayed current with compliance regulations.

Streamlined paper files and built shared electronic drive for repository of incoming client documents.

Advised loan officer when clients needed additional and upgrade of banking services.

Reviewed client’s leases for expiration as well as monthly rent.

Ordered and maintained office supplies and equipment. Performed duties such as sorting, distributing, collecting, opening mail, and metering postal materials in accordance with established procedures.

Managed Outlook Calendar for the office.

Resolved client banking issues such as payments, deposits, as well as commercial loan issues.

Delivered documents to client's office for signatures.

INDYMAC BANK FSB CORP., Norcross, GA (4/2005-9/2007) 40 hours per week $33,000 per annum

RESOLUTION SPECIALIST

Reviewed and assessed residential mortgage files and verified documentation and information.

Worked closely with staff from financial institutions and investors that purchased the loan pools to

secure any additional data or documents needed for purchased residential mortgage files.

Analyzed loan files to ensure they met federal and state compliance.

●and information obtained, formalized and implemented strategies to obtain maximum revenues.

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Professional Development

Coaching and Counseling * Violence in the Workplace * Employee Assistance Program

Interviewing Techniques * Sandy Springs Citizen’s Police Academy Class

ACTIVITIES & AFFILIATIONS

Volunteer Children’s Healthcare of Atlanta 1992-2011eal Search Engine Evaluators will possess the following depth, up-to-date familiarity with

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