Property Manager Customer Service
Resume:
Trina Witek
Elko, NV *****
************@*****.***
What you need to know about me! I am
A Problem Solving Prodigy
with
a Can Do approach and
a How Can I Help spirit.
Versatile
I thrive in both team and independent settings.
Qualified,
for this position already
but quick to learn new ways of doing things
Always
a Professional
but I know there's nothing wrong with making work fun. When you love your job...
It's not WORK at all !
Work Experience
Night Auditor
Hilton Home2 Suites-Elko, NV
February 2024 to Present
Greet guests
Assist with Breakfast setup
Check in service
Audit books
Cash handling
Keep hotel clean and appealing
Check out services
Take reservations
Assist wherever needed whenever possible
Laundry Attendant
Holiday Inn-Elko, NV
February 2023 to September 2023
Washed, dried, and folded hotel laundry.
Assisted with hotel operations as needed
Dispatcher/Customer Service
RCD Merchanical-Las Vegas, NV
June 2007 to January 2020
• Receive emergency and non-emergency calls and record significant information
• Address problems and requests by transmitting information or trouble shooting.
• Use radio, phone or computer to direct techs to appropriate locations
• Prioritize calls according to urgency and importance
• Adjust current schedules to accommodate high priority emergencies and assign to tech in area when qualified for job
• Call and reschedule secondary calls bumped from schedule and make high priority emergency status following day
• Assign prioritized calls on scheduled routes for drivers the following day
• Monitor the route and status of techs, order parts and verify warranty status of parts needed
• Schedule return calls based on parts availability
• Provide field units with information about orders, traffic, obstacles and requirements
• Enter data in computer system and maintain logs and records of calls, activities and other information Assistant Property Manager/Property Manager
Weststates Property Management-Las Vegas, NV
April 2002 to October 2006
• Learned Fair Housing Laws as they related to my position and properties.
• Learned day to day duties of property leasing and management
• Learned Yardi Management Systems
• Learned 202 Prac paperwork and rules to properly screen potential residents and properly calculate rents
• Began practicing all these tools daily as an Assistant Property Manager to 3 properties overseen by WSPM.
• Promoted to Manage a property full time
• Continued to exercise all I had learned while managing day to day operations of a 100 unit Senior Citizens 202 Prac Property.
• Keeping resident safety and well being in mind, implemented community building activities and events to prevent isolation of residents.
• Took maintenance calls, handled emergencies with diligence and a sense of urgency and assigned and tracked others as needed to maintenance crew
• Worked closely with Representatives from Catholic Charities ( property owners) to assure proper management and care of property along with resident needs being met quickly and effectively Service Deli Manager
THE VONS COMPANIES INC.-Las Vegas, NV
February 1996 to October 2002
• Manage deli staff, including hiring, training, and scheduling
• Provide Superior Customer Service and Satisfaction as a priority.
• Order inventory and manage food costs
• Worked with store management to merchandise deli items throughout the store to maximize revenue within the store and the department
• Ensure all food is prepared safely and according to recipes.
• Maintain daily temperature logs for hot and cold service cases and storage.
• Oversee and ensure proper cleanliness and sanitation of the entire deli department
• Maintain daily sanitization logs and any other logs
• Create and implement promotions or specials to increase sales Education
Associate's degree in Dual Majors
Great Basin College - Elko, NV
June 2021 to August 2024
I have the credits and class history required for an Associates in both Human Services and Social Science. Due to financial reasons however I have not officially obtained my degrees. I am near my credit total and class history to obtain my Bachelor of Applied Science in Human Services. For financial reasons must take a break from my learning until the financial end is worked out. Skills
• Night Audit
• Guest Services
• Microsoft Outlook
• Bookkeeping
• Commercial Cleaning
• Laundry
• Front Desk
• Cash Handling
• Account Reconciliation
• Supervising experience
• Microsoft Office
• Management
• General Ledger Reconciliation
• Office Management
• Accounting
• QuickBooks
• Accounts Receivable
• Accounts Payable
• Auditing
• Payroll
• General Ledger Accounting
• Merchandising
• Data Entry
• Curriculum Development
• Yardi
Assessments
Warehouse safety — Proficient
August 2024
Using safe practices in a warehouse setting
Full results: Proficient
Sales skills — Proficient
August 2024
Influencing and negotiating with customers
Full results: Proficient
Work style: Reliability — Proficient
August 2024
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Work style: Conscientiousness — Proficient
August 2024
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Attention to detail — Proficient
August 2024
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Recruiting — Proficient
August 2024
Managing the candidate sourcing and selection process Full results: Proficient
Front desk agent (hotel) — Proficient
August 2024
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Front desk agent (hotel) — Proficient
August 2024
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Customer focus & orientation — Proficient
August 2024
Responding to customer situations with sensitivity Full results: Proficient
Customer focus & orientation — Proficient
August 2024
Responding to customer situations with sensitivity Full results: Proficient
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