Customer Service Representative
Resume:
Work Experience
Utelsia
Bacchus
Contact
Address
Scarborough, ON M1G1R8
Phone
**************@*****.***
Skills
Communication
Zendesk
Problem solving
Technical knowledge
Sales force desk
Microsoft office
Live agent
Zoho desk
Sbn
Data entry
Data management
Office management
Retention
Customer Service
100 wpm typing
Fundraising
Dedicated Customer Service, Dispatchcer and technical support Professional with practiced interactive skills to deliver premium customer service to clients. Offering collaborative and adaptive skills to work seamlessly with team members in a fast-paced environment to drive the attainment of collective goals.
Sales Representative
Cogeco Connexion, Montreal, QC
2024-04 -
2024-08
Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
•
Increased sales revenue by identifying and targeting high-potential accounts.
•
Conducted product demonstrations to educate
customers on features, benefits, and competitive
advantages.
•
Maintained up-to-date knowledge of industry trends for informed decision-making during client
interactions.
•
Dispatcher/customer service representative
Bell Media
2022-12 -
2024-03
Responsible for dispatching medical personnel,
police and firefighters to required businesses and homes
•
Also assisted with any questions or concerns about services provided
•
Promptly handled an average of 200 or more
customer inquiries and complaints per day with a
95% customer satisfaction rate
•
• Scheduled technician visit for customers
Documented customer interaction to reduce
on-boarding time by 20 percent when new
customer service representative interacts with a
customer.
•
Stylist and nail tech
Heart Beatz hair and nails spa
2018-12 -
2023-09
Started my own business, I did nails, hair pedicures, manicures and Facials.
•
Empathy
Dispatching
Processing orders
System Troubleshooting
Technical Troubleshooting
Problem-Solving
Software Installation
Product Knowledge
Remote Support
Call Documentation
Customer Support
Data Analysis
Application support
Technical Support
Attention to Detail
Problem Resolution
CCTV camera technicalities
Incident Response
CRM Software
Negotiation abilities
Customer service
experience
Excellent communication
skills
Regulatory Compliance
Order Processing
Transaction Processing
Conflict Management
Retention agent
Simpro solutions
2022-09 -
2022-12
Performed all details to provide full customer
satisfaction and retained existing customers
•
Assisted customers with inquiries regarding account information, billing and service-related issues.
•
Used active listening skills to identify customer issues and provide solutions that best fits customer needs
•
Maintained a knowledge base of the evolving
product offerings, and improve customer retention 9 percent by proactively recommending new
products to existing customers
•
Home support worker
Paramed
2022-07 -
2022-09
Assisted clients with their daily chores and preparing clients for a new day
•
• Made beds, helped with baths and daily routines
Customer Service representative
One contact
2022-04 -
2022-07
I assisted customers with casting their proxy votes for upcoming election
•
I answered all concerns and assisted with helping
customers cast votes on their own
•
Operated with the goal to of relieving dissatisfied customers, tension with humour by the end of each
conversation.
•
Assisted clients in preparing disclosure documents for filing with the SEC.
•
Provided advice on corporate governance issues
such as shareholder rights plans and takeover
defenses.
•
Researched various methods of soliciting proxies
from shareholders, such as mailings or telephone
campaigns.
•
Technical support specialist
Optimum-Itel
2021-02 -
2022-03
Performed troubleshooting techniques over the live chat, and the phone to identify and resolve
problems
•
Account updating
Multitasking
Problem-solving aptitude
Active Listening
Invoice Documentation
Management
Billing adjustments
Languages
English
Full Professional
Used proactive monitoring procedures and tools to
identify problem prevention opportunities.
•
Maintained up-to-date case documentation for
future reference.
•
Secretary Assistant
Office Of The Prime Minister
2019-03 -
2021-02
ordering and requisitions, stocking and shipping
receiving
•
Sorted mail and distributed it to appropriate
personnel or departments within the organization.
•
Performed data entry into computer systems;
ensured accuracy of all entered information.
•
Managed calendar reminders for upcoming
deadlines or events associated with the office.
•
Updated contact lists on a regular basis; created
new contacts as needed.
•
Proofread documents before submission; corrected
any errors found in grammar or punctuation.
•
Answered telephone calls to give information to
callers, take messages or transfer calls to
appropriate individuals.
•
Ordered office supplies to purchase items and
maintain appropriate levels.
•
Composed and distributed reports, routine
correspondence and meeting notes with job-related
software.
•
Answered incoming phone calls, responded to
inquiries and transferred calls as needed.
•
• Greeted visiting clients and business partners
Provided administrative support to the office
manager and other staff members.
•
Organized and maintained executive calendars,
including scheduling meetings, travel arrangements and conference calls.
•
Prepared documents such as memos, letters,
reports, spreadsheets and presentations using
Microsoft Office applications.
•
Customer service representative
Uber-Qualfon, Georgetown, Region 4
2016-02 -
2018-12
• I handled customers emails that consisted of
Education
inquiries for both riders and drivers
• Escalated each issue properly
And delivered high quality customer service via
email and phone support platform ensuring top level service
•
Expressed compassion and empathy while
developing strategic solutions solving problems and addressing unsatisfactory customers.
•
Developed and maintained comprehensive records
of customer service transactions.
•
Customer Service Representative
(Uber) Zulily, Georgetown, Region 4
2018-04 -
2018-07
Answered customer inquiries and provided accurate
information regarding products and services.
•
Provided excellent customer service to resolve
customer complaints in a timely manner.
•
Gathered customer feedback through surveys and
used the data to improve customer service.
•
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
•
Developed strong relationships with customers by
providing personalized assistance and support.
•
Tracked orders from start to finish to ensure timely delivery of goods or services.
•
C.X.C/ Caribbean examination
East Ruimveldt Secondary School - Georgetown
Diploma in Business Management
School of nation - Georgetown
Contact this candidate