Program Manager C-Suite
Resume:
Beverly M. Peyton, MBA, PMP
Cartersville, GA ****0
Professional Overview
Program Management professional with a proven track record of transforming business operations and driving organizational change. Experienced leading cross-functional diverse teams and delivering innovative solutions to financial services clients. Extensive management consulting experience leading diverse cross-functional teams in complex enterprise business and technology integration and transformation projects.
NexxtGen Corporation (Contract) 9/2017–7/2022 & 8/2022– Present
Program Director responsible for program governance and project operations
Implemented project management capabilities and process re-engineering support to transformation initiatives including the development of project work plans, process re-design efforts, process analytics, change and communications, and implementation planning
Led a portfolio of project/initiatives defining and implementing effective tools, team structures and reporting processes
Assessed or developed enterprise governance frameworks to facilitate intake/approval, delivery controls, value realization reporting for client transformation office
Drove approach and delivery model transformation through engagement with C-Suite and senior executive leaders
Provided critical insight and analysis in support of transformation initiatives including the development of hypotheses, analytics, socialization and implementation planning, and desired output
Developed and delivered stakeholder and project communications to C-Suite leadership and stakeholders including project status, escalation, and resolution of high priority issues
Piedmont Healthcare- Cartersville Medical Center (Contract) 7/2021 - 7/2022
Business Integration Manager responsible for business transformation leadership and program oversight for senior leadership and cross-functional teams in support of EPIC implementation
Drove approach and delivery model transformation through engagement with C-Suite and senior executive leaders
Provided critical insight and analysis in support of transformation initiatives including the development of hypotheses, proposed work plans, analytics, socialization and implementation planning, and desired output
Developed and delivered stakeholder and project communications to C-Suite leadership and stakeholders including project status, escalation, and resolution of high priority issues
SunTrust 9/2015 - 9/2017
Program Manager responsible for delivering complex portfolio and customer loyalty programs
Delivery lead for implementation of credit card loyalty program during testing, deployment and post-implementation phases including vendor management
Delivery lead for $7M deposit system redesign of revenue process and client communication channels
Delivery lead for redesign and launch of release of upgrade and rebranding of nationwide ATMs
Accenture 8/2012 - 9/2015
Program Manager of global system and business process implementations for Allstate and State Farm
Delivery lead for $23M claims system suite of applications supporting auto and property lines of business
Managed global teams comprised of onshore and offshore resources in India, Ireland and the US
Developed change management, deployment and issues/risk resolution processes for claims division
Developed and managed Quality Assurance and Testing methodologies
Developed communications, dashboard and presented design and implementation recommendations to C-level and senior executives
Developed Resource Staffing and Operating models including future state processes, job role definition, organizational team structure and footprint planning
Developed migration and staffing strategies for deployment across nationwide network of customer contact centers
Identified and implemented performance metrics to manage process efficiencies, employee productivity and customer loyalty
Slalom Consulting 11/2009 - 7/2012
Program Manager for complex system integration and implementation of global, standardized business processes to support operations growth for Hospira, Abbott Laboratories and Walgreens
Managed initiation, design and realization phases of a $15M project to develop improved reporting and analytics enabling a consolidated view of customer interactions
Validated and presented changed business processes and solutions with the end-user community
Participated in planning of implementation strategy for global release of system integration to business units in South America, Europe, Australia and the United States
Developed project schedules, identified stakeholder dependencies, and managed risk in delivering programs
Health Care Service Corporation (Blue Cross Blue Shield) 3/2004 - 5/2005
Senior Business Process Analyst collaborating with process leaders to identify analyze and implement process improvement and reengineering opportunities
Provided leadership and employed ITIL methodologies to reengineer critical path and dependencies for IT processes including Help Desk, Project Management, Change Control, and New Employee Onboarding
Developed process flows and corresponding user guides
Developed and maintained communication channel to proactively track, document and report progress of corporate incentive initiatives
Accenture 7/1999 - 4/2003
Delivery Lead and Program Manager of global enterprise strategy implementations for Blue Cross Blue Shield and United HealthCare.
Managed critical processes and identified interdependencies as project leader for three corporate divisions resulting in the successful integration of new membership and billing systems
Identified and documented critical claims system and process requirements to derive the value proposition and strategic business case analysis for real-time claims adjudication initiative
Managed technical team, provided business rationale, identified and performed requirements analysis during the process design, development and testing of dynamic claims tracking
Education:
MBA (Honors) – Management and Strategy, Loyola University Chicago
BA- Liberal Arts, University of Illinois
Project Management Professional (PMP)
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