Customer Service Specialist
Resume:
BBA:
Entrepreneurship
American InterContinental
University
Chandler, AZ
**************@*****.***
Louisville, KY 40214
WWW: Bold Profile
Skills
• CRM Software
• Organization
• Complaint Handling
• Industry Expertise
• Strong attention detail
Adept at budgeting and
forecasting
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• Great decision- making skills
Ability to transform data into
actionable, strategic decisions
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Education And Training
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Spectrum Business - Business Customer Service Specialist Louisville, Kentucky
09/2022 - Current
Wensco - Front Office Assistant
Louisville, KY
01/2022 - 09/2022
N&T Smoke Shop - Partnership Manager
Louisville, Kentucky
06/2018 - 01/2022
Mechaels Angels - Home Daycare Owner
Louisville, KY
03/2018 - 01/2020
Keishia Tiller
Summary
Experience
Provided customer service support to business customers via telephone, email and live chat.
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Maintained accurate records of customer interactions and transactions in a timely manner.
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Ensured that all customer issues were resolved in an efficient and effective manner.
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• Greeted customers and provided assistance with inquiries.
• Organized filing system for customer records and documents. Answered incoming calls, responded to voicemails and transferred calls as needed.
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• Developed and implemented strategic plans to secure new partnerships.
• Cultivated relationships with existing partners to ensure long-term success. Researched potential partners, identified opportunities and negotiated terms.
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Monitored the health of the children by checking temperatures when needed; notified parents if any illness was observed.
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Taught basic manners such as saying please, thank you, excuse me when appropriate while also encouraging socialization skills.
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Provided first aid if necessary; kept detailed records of any incidents involving injury or illness among the children.
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