Customer Service Representative

************@*****.****** com Trotwood, Hanley OH +1-937-***-****

WORK HISTORY

Customer Service Representative (Office and Administrative Support) at Teleperformance

**/**** - **/**** (2 years)

*Display the ability to probe and listen thoroughly while gathering pertinent detailsIdentify the appropriate affiliate and route*Identify the appropriate affiliate and route*Causing issues with management to implement up trainings to improve overall floor knowledge*Perform Outbound calls for extensive troubleshooting assistance and ensuring issue resolution regarding customer s issue concern (e. g.)*Work effectively under time constraints while maintaining a high accuracy level*Resolve product or service problems by clarifying the customer s complaint determining the cause of the problem selecting and explaining the best solution to solve the problem*Handle sensitive situations surrounding healthcare needs, education, and prevention planning*Utilize a multitude of systems to gather, process, log, retrieve, and communicate information to perform or complete customer activity*Adhere to Aegis and client policies and procedures*Act as a team player, interacting with fellow CSR s and contributing to team cohesion*Find the right solution for the customer*Respond to servicing inquiries through various channels*Help customers resolve issues on first call*Provide coupons or suggestions for outside assistance programs and if deemed appropriate, request a one- time compassionate pediatric donation

EDUCATION

Wright State University

Graduated 2004

Business and Social Skills

SKILLS

Customer service, 30 years

Conflict resolution, 30 years

customer service, 30 years

customer retention, 30 years

telemarketing, 30 years

close sale, 30 years

implementing sales strategies, 30 years

achieve sales quotas, 22 years

sales ideas, 30 years

clear speech, 30 years

LANGUAGES

English, Moderate

SOCIAL NETWORKS

Facebook, https://Rodney Logan

Twitter, https://Tunchii lu

Linkedin, https://Rodney Logan

ABOUT ME

I served in the military

I have a drivers license

I have management experience : 04 years

I have a security clearance

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